Please note: Only candidates who meet all listed required qualifications will be considered for this position.
- Core background must be entirely in restaurant operations. Technical side or POS installation experience is not required.
- Tech Savviness:Must be intellectually curious and technically adept. Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure
- Travel:High mobility and frequent travel flexibility are essential requirements for this position. Please note that having a reliable vehicle and a valid driver's license is a mandatory requirement for this role
- Bachelor’s degree or equivalent work experience
- 5+ years of work experience in restaurant/bar management, customer support, or hospitality
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Excellent external and internal customer support skills
- Experience working successfully cross functionally with other departments
- Proactive by nature and most engaged when you are operating at the lowest level of detail
Are you ready for the next step in your career?
Flex Employee Services is here to support you along your journey. We are actively seeking talented individuals to fill the following opportunity. If this sounds like you (or someone you know), we’d love to connect!
About the Job
- Title: Project Coordinator/Specialist-III - 38243 - Onsite
- Location: Baltimore, MD
- Duration: Sept 1, 2026 - Dec 31, 2026
- Payrate: $45-$48/hr. On W2
- Earn a $500 referral bonus once your referral completes 90 billable days.
We are looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Onboarding Lead for your geo within our Platform Operations organization.This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
You’re excited about this opportunity because you will…
- Interface directly with merchant restaurants and work tirelessly to improve their experience
- Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
- Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
- Create merchant training materials to encourage staff understanding and adoption
- Learn the ins-and-outs of the company software configuration and oversee the implementation of digital ordering and SaaS tools
- Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
- Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
Why You’ll Love Working here?
- We are leaders – Leadership is not limited to our management team. It’s something everyone at the company embraces and embodies.
- We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
- We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
- We are one team – The magic of the company is our people, together making our inspiring goals attainable and driving us to greater heights.
Ready to take the next step? Click "Interested" to kickstart your journey toward a rewarding career!
#IND3
Job Type: Contract
Pay: $45.00 - $48.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Application Question(s):
- Do you have a minimum of 5 years of work experience in restaurant operations? If not, please hold off on completing the application for now. We’ll be posting another opportunity in the future for candidates who don't have the required experience.
Work Location: In person
