CRM Systems and Data Operations Manager
Location: Remote (within the Continental United States)
Employment Type: Full-time, Exempt
Salary Range: $85,000–$105,000
Reports to: Managing Director of Development
About the Center for Black Educator Development (CBED)
The Center for Black Educator Development exists to rebuild the national Black Teacher Pipeline. We are unapologetically committed to educational justice and racial equity through the intentional recruitment, training, and retention of Black educators. Our work centers Black students, families, and educators by designing liberatory pathways into teaching, investing in sustainable program models, and advocating for systems change.
Position Summary
The Customer Relationship Manager (CRM) Systems & Data Strategy Manager will serve as the operational owner and primary administrator of CBED’s CRM and related data systems, leading ongoing implementation, optimization, adoption, and cross-functional integration efforts across the organization. Reporting to the Managing Director of Development, this role will strengthen CBED’s fundraising, program, and organizational data infrastructure through effective CRM administration, data governance, reporting, systems alignment, and user enablement.
This position combines hands-on technical execution with strategic thinking. The CRM Systems & Data Strategy Manager will design, implement, maintain, and continuously improve database processes, workflows, reporting infrastructure, dashboards, and integrations that support fundraising, program delivery, stakeholder engagement, operational planning, and organizational decision-making.
As a key cross-functional partner, this role will collaborate closely with leadership, development, program, finance, communications, and administration teams to ensure the integrity, accessibility, security, consistency, and strategic use of organizational data across systems. The CRM Systems & Data Strategy Manager will also help drive organization-wide CRM adoption by establishing sustainable processes, supporting staff training and change management, and ensuring the CRM evolves into a reliable, scalable, and actionable system that supports CBED’s long-term growth and impact.
This role is ideal for a detail-oriented, tech-savvy systems builder who can translate organizational needs into practical data tools and actionable insights and who thrives in a collaborative, growing organization.
Core Responsibilities
CRM Administration & Systems Management
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Serve as the organizational lead responsible for the ongoing implementation(user setup, permissions, workflows, fields, reports, dashboards, and system configuration),administration, optimization, and long-term adoption of CBED’s CRM ecosystem.
- Support the continued build-out and maturation of CBED’s CRM infrastructure, ensuring systems and processes can scale alongside organizational growth.
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Manage and maintain CBED’s CRM system, ensuring data hygiene, integrity,accessibility, andsecurity.
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Oversee integrations between the CRM and other organizational andthird-partysystems, including finance, communications, program, event, and Microsoft 365 tools, as applicable.
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Ensure compliance with data privacy,security, access, andretentionstandards.
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Develop andmaintainsystemdocumentation, data dictionaries, standard operating procedures, and user protocols.
CBED is a mission-driven organization committed to equity, collaboration, and continuous improvement. We value team members who bring both technical excellence and a commitment to advancing our work in service of Black educators and students.
We are building systems and structures that support both impact and sustainability, and we are looking for leaders who are excited to help shape and strengthen that work.
