THIS POSITION IS PART TIME ONLY 16-20 HOURS A WEEK
We’re looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
- Walk the property several times per night to ensure that all security measures are in order
- Check in late arrival guests and tend to guests needs as requested
- Perform light housekeeping tasks in the common areas of the hotel
- Prepare guest receipts and deliver to the rooms
- Prepare breakfast and get it ready for the breakfast host to take over upon their arrival
- Answer phone calls and be able to make guest reservations
Skills
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
- Self motivated
- Hard working
- Attention to detail
- Familiar with computers and basic operation of office machines
- Trustworthy
- OK working by yourself for several hours
- Customer service
- Money handling
Job Type: Part-time
Pay: $12.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
- Customer service: 1 year (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Work Location: In person
