Gloucester Mathews Care Clinic seeks full-time Front Office Coordinator for our busy Clinic. Responsibilities include coordination of all front office functions, including scheduling of patient appointments, patient check-in/check-out, chart maintenance, on-going communication with the Clinical team, supervision of staff and volunteers, and other duties as assigned. Prior medical office experience required. High school diploma required, college preferred. The Gloucester Mathews Care Clinic is an equal opportunity employer, and maintains a drug-free work environment.
POSITION SUMMARY:
This position serves as the “face” of GMCC, responsible for the management and daily operations of the GMCC front desk area. This is a customer-service focused role with heavy interaction with staff, volunteers and the general public. This role includes cash register and inventory management, oversight of volunteers and staff in the front desk area, routing of telephone calls, scheduling of appointments, training of staff and volunteers as well as data collection and reporting.
ESSENTIAL FUNCTIONS
· Directly supports and oversees front desk employees and volunteers, including with HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) compliance, mentoring and training.
· Oversee cash register operation and ensures compliance with GMCC cash management policies.
· Oversees front desk schedule and appointments and provides timely and accurate appointment statistics.
· Answers telephone and assists callers with needs or transfers callers to the appropriate person for assistance.
· Medical chart maintenance.
· Inventory management.
· Prepares and maintains all front desk equipment and supplies.
· Complies with HIPAA and OSHA training requirements and protocols.
· Other duties as assigned.
POSITION QUALIFICATIONS
· Education: High school diploma required, college and management/supervisor experience preferred.
· Medical front desk experience required.
· Non-profit experience a plus
SKILLS, ABILITIES & REQUIREMENTS
· Excellent communication skills, both written and verbal.
· Ability to exercise a high degree of diplomacy, tact and keep matters in confidence.
· Excellent customer service skills.
· Ability to work independently with minimal guidance or input, often working in a fast-paced environment.
· Good problem-solving and conflict resolution skills.
· Great organizational and time management abilities.
· Typing and Computer Skills, to included Microsoft Office applications (MS Word, Excel, Outlook), as well as experience with Electronic Medical Record (EMR) and Practice Management System.
· Ability to adapt to changing needs and circumstances.
· Reliable transportation to fulfill the essential functions of the position.
KEY STANDARDS BY WHICH PERFORMANCE WILL BE EVALUATED
· Effectiveness at managing the Front Desk area and related matters.
· Willingness and ability to fill other needs when they arise.
· Ability to develop effective relationships with clients, staff, volunteers and others.
· Compliance with HIPAA and other training and safety requirements.
REASONABLE ACCOMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Work takes place in clinical settings:
· Work is performed primary in indoor workplace settings. Some standing, walking, kneeling, bending will be required.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- medical front office: 1 year (Required)
Ability to Commute:
- Gloucester, VA 23061 (Required)
Ability to Relocate:
- Gloucester, VA 23061: Relocate before starting work (Required)
Work Location: In person
