About Us
At Osorio Metals Supply, we are committed to delivering exceptional service to every customer. We pride ourselves on creating a welcoming experience by understanding customer needs, responding promptly and adapting to a fast workplace environment, and building lasting relationships based on professionalism, reliability, and trust.
As a family-owned metal supply company, we serve contractors, fabricators, and industrial customers with a wide range of steel, aluminum, stainless, and specialty metals.
Position Summary
We are seeking a highly organized and customer-focused Bilingual Customer Service Representative to join our Sales Department. This role serves as the first point of contact for customers and is responsible for assisting walk-in and phone customers, assist in preparing quotes, entering sales orders, processing payments, and coordinating with warehouse and fabrication teams to ensure accurate and timely fulfillment.
The ideal candidate is dependable, detail-oriented, and thrives in a fast-paced environment where outstanding customer service and accuracy are essential.
Key Responsibilities
- Greet and assist customers in person and by phone
- Answer incoming calls promptly and professionally.
- Process sales orders accurately.
- Provide pricing, product information, and order status updates.
- Resolve customer questions and concerns with professionalism and urgency.
- Build and maintain strong customer relationships.
Order Entry & Coordination
- Enter orders accurately into system
- Confirm material specifications, dimensions, and quantities.
- Coordinate with warehouse and fabrication teams to ensure timely order completion.
- Follow up on open quotes and customer inquiries.
Payment Processing & Cash Handling
- Process cash, credit card, and account transactions.
- Verify daily opening cash drawer balances.
- Reconcile cash drawer and report discrepancies promptly.
- Obtain credit card authorization forms when required.
Administrative Duties
- Maintain organized customer files and documentation.
- File tax-exempt certificates, signed invoices, and supporting paperwork.
- Ensure the showroom and front desk remain clean and professional.
Team Collaboration
- Communicate effectively with coworkers, supervisors, and customers.
- Escalate issues to management when necessary.
- Support team members during high-volume periods.
- Contribute to a positive, team-oriented work environment.
Qualifications
- High school diploma or equivalent.
- 2+ years of customer service, inside sales, or administrative experience preferred.
- Billingual English and Spanish
- Strong computer and data entry skills.
- Excellent verbal and written communication skills.
- Exceptional attention to detail and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Reliable attendance and punctuality.
Preferred Qualifications
- Experience in metal supply, industrial distribution, manufacturing, or construction-related industries.
- Familiarity with the system Capstone
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Sales: 2 years (Required)
Language:
Ability to Commute:
- Chicago, IL 60651 (Required)
Work Location: In person
