The Hampton Inn & Suites Santa Maria is seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
Benefits:
- Hilton Room Discounts
- PTO
- Medical
- PAY DEPENDS ON EXPERIENCE
Job Type: Part-time
Pay: $16.90 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
