Role and Responsibilities:
The Host/Hostess serves as the first point of contact for guests and plays a key role in creating a warm, welcoming dining experience while supporting smooth restaurant operations.
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Greet guests warmly in person and over the phone.
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Make, confirm, and manage reservations.
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Seat guests promptly and professionally, ensuring a smooth flow of service.
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Maintain a friendly, polished demeanor that reflects positively on the Hotel & Restaurant.
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Welcome guests with a smile and courteous greeting; record guest names in the reservation book during evening service.
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During daytime service, seat guests seamlessly and present menus.
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Assist guests courteously with seating, including chair service when needed.
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Ensure gift shop and wine cabinets are locked or unlocked at appropriate times of service.
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Wipe down and inspect menus before storing them and as they are returned.
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Adjust lighting and window shades throughout the day to maintain an inviting atmosphere, creating a more romantic setting in the evening.
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Assist with water, beverages, and table clearing as time allows, while prioritizing guests and phone responsibilities at the host stand.
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Prepare coffee and espresso beverages when applicable and if no barista is on shift.
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Complete assigned side work to maintain dining room cleanliness and organization.
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Assist servers as needed, particularly when support staff is unavailable.
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Process various payment types and operate the point of sale system for transactions, including gift shop sales.
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Maintain thorough knowledge of food and beverage menus.
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Work collaboratively as a team player with all Hotel and Restaurant employees.
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Perform additional related duties as assigned.
Qualifications & Education Requirements:
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Ability to speak, read, write, and understand the primary language of the work location.
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Professional appearance with excellent customer service and communication skills.
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Ability to stand for extended periods and to stoop, bend, and lift up to 50 pounds.
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Must obtain and maintain a valid Food Handler’s Card & OLCC permit within 30 days of employment.
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Maintain a tactful, courteous, and cooperative attitude with guests, managers, and coworkers.
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Demonstrate reliability with regular and dependable attendance.
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Exhibit strong teamwork and the ability to build respectful, collaborative working relationships.
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Maintain neat, clean attire, well-groomed hair, and excellent personal hygiene.
