Job Description:
As a Support Engineer, you are a technical lead on your team and act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes. You regularly work with management to assign tasks and small projects to other Support Engineers. You design and develop complex high performing scripts and applications. You work with other Amazon leaders to share ideas and improve support within the company. You take a role in the strategic direction of the team. You play a significant role in hiring, mentoring, and training employees. You demonstrate excellent judgment when making decisions.
Qualifications:
- Ideal candidates need to be experienced with the following:
- IT Hardware Concepts:
- RAID
- SAN
- x86 Architecture
- server debug & management
- networking installation and debug
- Linux/Unix Administration:
- Boot Process
- GRUB/LILO
- File Systems
- Network device and protocol configuration
- Directory Structure
- Performance Management/Troubleshooting
- Base Operating System Install
- Scripting: Perl, Python, Bash
- Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs
- Networking Protocols
- Infiniband
- Ethernet
- Fibre Channel
- Ability to project a positive sales attitude
- Strong organizational, communication and presentation skills
- Energetic, motivated to make 50 or more cold calls daily, ability to follow up; negotiate contracts and close deals
- Thorough preparation before cold calls and presentations
- Motivated for self improvement both in sales and product knowledge
- Record and generate daily leads and activities report
Progressively responsible experience preferred
