Collector
Public Service Credit Union – Fort Wayne, Indiana
About Public Service Credit Union - https://www.mypscu.com/apply-now/
Public Service Credit Union (PSCU) is Fort Wayne’s oldest credit union, proudly serving our community with integrity, compassion, and commitment for nearly a century. We believe that banking should be people-focused, service-driven, and built on genuine relationships, because when our members succeed, we succeed. If you're passionate about helping people and want to grow your career in a supportive environment, PSCU is an awesome place to work!
Pay Range: $20.16-$33.08 per hour
Note: Compensation is based on skills and experience. The upper end of the range is intended for candidates with 10+ years of relevant experience in comparable roles.
Key Responsibilities
- Monitor payments for late and/or delinquency status. Follow up on delinquent, high balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interactions with members.
- Respond to telephone calls regarding payment notices and delinquent accounts.
- Contact high balance and/or delinquent members by telephone and mail to identify the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect overdue accounts wherever possible.
- Contact co-signers and references regarding status of delinquent accounts.
- Maintain a detailed written record of all communications made regarding delinquency.
- Update files and system accounts via the credit union’s delinquent loan recovery system.
- Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, charge-off list, etc.
- Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.
- Assist members with delinquent real-estate loans to resolve delinquency.
- Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.
- Determine when loan collateral should be repossessed, and serve as liaison with attorneys or agencies in handling repossession of collateral.
- File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings. Follow all procedures in relation to bankrupt accounts.
- Investigate and correct discrepancies in loan applications.
- Prepare information needed or required by collection agency, and post receipts from collection agency. Correspond with attorneys regarding accounts that have been sent out for legal.
- Complete all necessary reports.
- Recommend loans and share for charge-off and charge-off according to CU policy.
- Track property taxes due on mortgages and contact members to ensure property taxes are paid current.
Education, Knowledge and Experience Requirements
- High School Diploma or equivalent required
- 1-2 years of collections experience, required
- Comfort using technology and digital tools, required
- Experience with cash handling or basic financial transactions, required
- Experience in financial services industry, preferred
Employee Benefits
- Medical, Dental, and Vision insurance
- Group life insurance
- 401(k) with employer match
- Paid time off + paid holidays
- Staff celebrations, rewards, and incentives
- Career development, training programs, and advancement opportunities
- A positive, mission-driven workplace culture
Why Join PSCU?
We think Public Service Credit Union is an awesome place to work! As Fort Wayne’s oldest credit union, we have a long history and love for serving the Fort Wayne community!
