Case Manager, Institute for Career Advancement in Medicine (ICAM)
Internal Role Description (NYC Region)
Position Overview
The ICAM Case Manager provides individualized, participant-centered support to help New Yorkers successfully enter, persist in, and complete healthcare education and training programs. This role focuses on identifying and addressing the unique socio-economic obstacles found in the five boroughs, supporting career pathway development, and connecting participants to the resources and relationships needed to achieve long-term success in the NYC healthcare workforce.
The Case Manager serves as a consistent point of contact, working closely with Program Managers and regional partners and community organizations to promote engagement, retention, and completion.
Key Responsibilities
1. Participant Support and Case Management
- Provide ongoing, one-on-one support to participants navigating healthcare education and career pathways.
- Support participants in defining goals and developing Individualized Action Plans that account for NYC-specific cost-of-living and scheduling challenges.
- Build trusting relationships that support consistent engagement, motivation, and persistence through challenges.
- Monitor participant progress and proactively identify risks to retention or completion.
2. Barrier Identification and Wraparound Support
- Assess non-academic barriers with a focus on NYC-specific systems, including Fair Fares/MTA navigation, NYCHA/Section 8 housing stability, and HRA childcare vouchers.
- Agency Navigation: Coordinate referrals and "warm handoffs" to borough-specific CBOs; assist participants in navigating the Access HRA portal and local SNAP/cash assistance systems.
- Digital Equity Advocacy: Identify and address "Digital Divide" obstacles, helping students access low-cost broadband and the hardware necessary for clinical coursework (e.g. laptops, chromebooks, accessibility aids, etc.)
- Follow established processes for documentation, approvals, and tracking of wraparound supports in alignment with program and fiscal requirements.
3. Career Pathway Navigation and Workforce Development
- Support participants in understanding healthcare career pathways, training requirements, and employment opportunities.
- Assist participants through key transition points, including program entry, clinical rotations, and job placement.
- Collaborate with education providers and employer partners to align participant goals with local workforce opportunities.
4. Recruitment and Community-Based Engagement
- Support recruitment through regional networks and community partnerships.
- Assist in outreach and engagement efforts with education providers, workforce partners, and community organizations.
- Participate in information sessions and community events across the five boroughs to build program visibility.
- Provide real-time feedback on recruitment effectiveness and barriers to enrollment.
5. ICAM System Utilization and Resource Alignment
- Utilize the ICAM platform to document participant engagement, services provided, and outcomes.
- Maintain accurate, timely, and detailed case notes and records.
- Contribute to the organization of region-specific non-academic support resources (borough-by-borough resource guides).
- Support alignment between ICAM resources and case management workflows.
6. Mentoring Program Support
- Support mentor recruitment through regional networks.
- Provide input into mentor matching based on participant needs and career interests.
- Assist with coordination and ongoing feedback loops between mentors and participants.
- Contribute to mentoring program refinement and continuous improvement.
7. Data Reporting and Evaluation
- Complete required data entry, including monthly OSOS submissions, with high attention to detail.
- Support participant-level data collection related to enrollment, services, and outcomes.
- Contribute to qualitative and quantitative data gathering to inform continuous program improvement.
- Participate in evaluation and reporting activities with program partners.
8. Ongoing Coordination and Program Alignment
- Participate in regular coordination meetings with Program Managers and regional partners.
- Provide early identification of risks, barriers, and emerging participant needs.
- Contribute to continuous improvement efforts across program components.
- Support alignment with program governance, reporting requirements, and regional. implementation goals.
Qualifications
- Education: Associate’s degree in human services, healthcare, workforce development, or a related field required; Bachelor’s degree preferred.
- Trauma-Informed Approach: Ability to navigate sensitive situations with empathy, professionalism, and discretion; trauma-informed care training strongly preferred.
- Linguistic & Cultural Responsiveness: Ability to engage effectively with New Yorkers from diverse backgrounds; fluency in a high-need NYC language (e.g., Spanish, Mandarin, Bengali, or Haitian Creole) with reading and writing proficiency strongly preferred.
- Case Management Experience: Demonstrated ability to manage a caseload while maintaining high-quality, individualized support.
- Demonstrated experience navigating NYC-specific social service systems (HRA, NYCHA, DOHMH).
- Strong organizational skills and attention to detail, including documentation and reporting.
- Excellent communication, interpersonal, and relationship-building skills.
- Comfortable working in a dynamic environment with evolving program needs.
Additional Considerations
- Willingness to periodically travel across the five boroughs as needed to conduct field-based outreach and participant site visits.
- Familiarity with NYC healthcare workforce development or student support programs is preferred.
- Occasional evening or weekend availability may be required for community recruitment events.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Application Question(s):
- Cover Letter Required
- Reliable high-speed internet connection for hybrid/remote work
Education:
Language:
Ability to Commute:
- Brooklyn, NY 11201 (Required)
Willingness to travel:
Work Location: Hybrid remote in Brooklyn, NY 11201
