Overview
Join the Blazing Hope Ranch team as a Case Manager supporting adult female survivors of human trafficking in our residential program. The Case Manager works directly with residents to identify needs, establish goals, and develop individualized action plans that support healing, stability, and long-term independence. This position collaborates closely with program leadership, clinical providers, staff, and community partners to ensure residents receive consistent, trauma-informed support throughout their time in the program.
Duties
- Build safe, professional, and supportive relationships with residents using a trauma-informed and strengths-based approach.
- Conduct ongoing assessments to identify each resident’s needs, strengths, barriers, and goals.
- Assist with establishing intake needs and creating individualized action plans for new residents.
- Meet regularly with residents to review progress, address barriers, and update goals related to physical and mental health, education, employment, finances, transportation, housing, legal needs, and independent living.
- Coordinate appointments, referrals, benefits, and services with healthcare providers, counselors, government agencies, and community organizations.
- Advocate for residents while encouraging personal responsibility, self-advocacy, and increasing independence.
- Maintain accurate and timely case notes, service documentation, resident records, and progress updates.
- Communicate relevant information with program leadership and other members of the multidisciplinary team while maintaining appropriate confidentiality.
- Participate in team meetings, resident planning meetings, and transition or discharge planning.
- Assist residents with completing applications, gathering documentation, scheduling appointments, and navigating community systems.
- Monitor residents’ progress through the phases of the program and help prepare them for successful transition into greater independence.
- Respond appropriately to resident concerns, crises, and safety needs according to organizational policies and procedures.
- Maintain professional boundaries and comply with confidentiality requirements, ethical standards, and BHR policies.
- Complete additional program-related duties as assigned.
Skills
- Strong interpersonal and relationship-building skills.
- Ability to communicate effectively with residents, coworkers, providers, and community partners.
- Understanding of trauma-informed care, survivor-centered services, and the effects of complex trauma.
- Strong organizational, time-management, documentation, and follow-through skills.
- Ability to manage multiple resident needs and priorities while maintaining attention to detail.
- Sound judgment and the ability to remain calm, compassionate, and professional during difficult situations.
- Ability to balance resident advocacy with accountability and healthy professional boundaries.
- Experience coordinating community resources and navigating healthcare, behavioral health, benefits, education, employment, housing, or legal systems.
- Proficiency with Microsoft Office and electronic documentation or case-management systems.
- Ability to work both independently and collaboratively as part of a multidisciplinary team.
Preferred Qualifications
- Bachelor’s degree in social work, psychology, counseling, human services, nonprofit management, or a related field preferred.
- Previous experience in case management, residential services, behavioral health, victim services, social services, or a related field preferred.
- Experience working with survivors of human trafficking, domestic violence, sexual assault, substance use, homelessness, or complex trauma is strongly preferred.
- Valid driver’s license and reliable transportation required.
This role is ideal for someone who is compassionate, organized, dependable, and committed to helping survivors build safe, stable, and independent lives.
Pay: From $16.50 per hour
Work Location: In person
