Job Summary
We are seeking a dynamic and detail-oriented Dental Treatment Plan Coordinator to join our vibrant dental team. In this pivotal role, you will serve as the primary liaison between patients, dental providers, and insurance companies, ensuring seamless communication and efficient management of treatment plans. Your expertise will help patients understand their dental care options, facilitate accurate documentation, and support the clinic’s operational excellence. If you thrive in a fast-paced environment and possess a passion for delivering exceptional patient service, this opportunity is perfect for you!
Duties
- Review and interpret dental treatment plans, ensuring clarity and accuracy for patients and staff.
- Coordinate with dental providers to develop comprehensive care plans tailored to each patient’s needs.
- Manage electronic health records (EHR) systems such as Epic, Meditech, eClinicalWorks, or Athenahealth to document treatment details meticulously.
- Assist patients with understanding their insurance benefits, including Medicare and health insurance policies, and facilitate billing processes like medical billing and coding (CPT, ICD-9, ICD-10).
- Verify insurance coverage and process medical collections efficiently while maintaining compliance with HIPAA and clinical confidentiality policies.
- Communicate effectively with patients via phone or in person regarding treatment options, scheduling appointments, and follow-up care.
- Maintain accurate documentation review processes to ensure all records meet clinical standards and regulatory requirements.
- Support front desk operations by handling patient inquiries, scheduling appointments, and managing medical records filing.
- Utilize computer skills in Microsoft Office and various EMR/EHR systems to streamline administrative workflows.
- Uphold excellent customer service standards by providing a welcoming environment for all patients.
Qualifications
- Proven experience in a dental clinic or medical office setting with strong knowledge of dental treatment planning and medical coding (ICD-9/10, CPT).
- Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is highly preferred.
- Strong understanding of health insurance processes including Medicare and health information management policies.
- Bilingual abilities are a plus to serve diverse patient populations effectively.
- Excellent organizational skills with attention to detail in documentation review and medical records management.
- Proficiency in Microsoft Office Suite (Word, Excel) along with typing skills (including 10 key typing) for efficient data entry.
- Outstanding communication skills—both verbal and written—and phone etiquette to ensure positive patient interactions.
- Knowledge of HIPAA regulations, clinical confidentiality policies, and medical terminology is essential.
- Previous experience with medical billing, care plans development, or hospital experience is advantageous.
- Demonstrated clerical experience including filing, medical receptionist duties, and front desk support enhances your candidacy.
Join us in making a difference by supporting our patients’ journey toward optimal oral health! We’re dedicated to fostering a collaborative environment where your skills can shine while providing meaningful care every day.
Pay: From $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
