About Us
Pine Hills Pet Hospital is a fast-paced, community-focused veterinary hospital dedicated to providing high-quality, affordable care for pets and the families who love them. We are looking for a compassionate, organized, and bilingual Veterinary Receptionist to be the welcoming face of our hospital.
If you love animals, enjoy helping people, and thrive in a busy environment where no two days are the same, we would love to meet you.
Position Summary
As a Bilingual Veterinary Receptionist, you will be the first point of contact for our clients and patients. You will help create a positive experience by providing exceptional customer service, scheduling appointments, answering questions, processing payments, and supporting the veterinary team.
The ideal candidate is fluent in both English and Spanish, has excellent communication skills, and can remain calm and professional in a fast-paced environment. Veterinary experience is preferred but not required.
Responsibilities
- Greet clients and patients with professionalism and compassion
- Answer and manage a multi-line phone system
- Schedule appointments and maintain accurate medical records
- Communicate with clients in both English and Spanish
- Confirm appointments and follow up with clients as needed
- Process payments and explain treatment estimates
- Assist with client education regarding preventive care and hospital policies
- Maintain a clean and organized reception area
- Support doctors and technicians with administrative tasks
- Help ensure a positive and efficient client experience from check-in to check-out
Qualifications
- Fluent in English and Spanish (speaking and writing)
- Excellent customer service and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a busy environment
- Basic computer proficiency
- Positive attitude and team-oriented mindset
Preferred
- Previous veterinary reception experience
- Experience with AVImark veterinary software
- Knowledge of basic veterinary terminology
- Experience in medical, dental, or customer service settings
What Makes Someone Successful in This Role?
- Genuinely enjoys helping people and pets
- Handles stressful situations with professionalism and empathy
- Communicates clearly and confidently
- Learns quickly and adapts to changing priorities
- Takes initiative and works well with a team
Benefits
- Competitive pay
- 401(k)
- 401(k) matching
- Employee pet care discounts
- Paid time off
- Supportive team environment
How to Apply
Please submit your resume along with a brief note telling us why you would be a great fit for our team. Bilingual candidates are strongly encouraged to apply.
Join a team that makes a difference every day for pets and the people who love them.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.21 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
Experience:
- Medical receptionist: 1 year (Preferred)
Language:
Work Location: In person
