Benefits Specialist

Octapharma
Charlotte, NC

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Job Details

Full-time
10 days ago

Qualifications

Vendor relationship building
Defined contribution retirement plans
Computer operation
High school diploma or GED
Payroll systems (technically supported)

Full Job Description

Job Summary

This role administers employee benefit programs and supports operational excellence across health, welfare, retirement, and spending account plans. This position ensures accurate benefit administration, compliance with applicable regulations, vendor management, data integrity, financial reconciliation, and employee support. The position serves as a subject matter resource for benefit-related inquiries and escalations while driving process standardization, continuous improvement, and audit readiness across all benefits programs.

This is What You’ll Do

Serve as primary contact for benefit related escalations; resolve issues, research discrepancies, and coordinate with vendors for resolution.
Administer day-to-day operations of health and welfare benefits, retirement plans (401(k)/Roth), and spending accounts (ex. HSA), ensuring accurate and timely processing.
Document, maintain, and consistently follow standardized processes, procedures, and internal controls across all benefit programs.
Ensure data integrity through regular validation of files, transactions, eligibility, and system updates; perform error correction as needed.
Execute compliance and audit activities, including maintaining audit-ready documentation, supporting annual audits, and coordinating required filings
Review and reconcile benefit invoices, funding, and reimbursements to ensure alignment with plan terms and vendor contracts.
Partner with vendors and internal stakeholders to support program execution and continuous improvement efforts.
Identify risks, gaps, and inefficiencies; recommend process improvements to strengthen consistency, controls, and compliance.
Performs other duties as assigned.

This is What it Takes

Minimum Requirements

High School Diploma or GED.
Bachelor’s degree in human resources, business, or related field preferred.
3 years of experience in benefits administration, including retirement plan exposure 401(k); 5+ years preferred.
Experience with HRIS, payroll systems, and benefit administration platforms.

Required Certifications, Licenses, and Registrations

None

Knowledge, Skills, and Abilities

Knowledge of health & welfare and retirement plan administration, including high level knowledge of applicable regulations and compliance requirements.
Strong attention to detail with ability to audit, reconcile, and ensure data accuracy.
Ability to document, follow, and improve standardized processes and internal controls.
Analytical and problem-solving skills to identify issues, correct errors, and mitigate risk.
Effective communication and customer service skills for employees, vendors, and stakeholder interaction.
Proficiency with Microsoft Office, HRIS, and benefits administration systems.
Ability to manage multiple priorities while maintaining accuracy, confidentiality, and compliance.
Working knowledge of benefits and retirement regulations (e.g., ERISA, applicable federal/state laws) preferred.

Physical Requirements

Position works in-office at the corporate location
Ability to sit for extended periods
Ability to use a computer and other office equipment
Ability to occasionally lift and carry up to 20 pounds
Ability to reach, bend, and stoop as necessary
Ability to communicate effectively, both verbally and in writing
Ability to focus and concentrate on tasks for extended periods
Ability to navigate the office environment safely, including stairs and elevators
Ability to use assistive devices if needed for mobility or communication

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Job Summary

This is What You’ll Do

This is What it Takes

Physical Requirements

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