Why work in Mendocino County
Step back in time thousands of years by exploring our ancient redwood groves. Taste the wonders of alchemy in our myriad distilleries, wineries, and breweries. Let the everyday world fall behind as you make your way through mist-shrouded hills and valleys. The magic is real, and we invite you to discover it in every corner of this place we call home.
visitmendocino.com
Why work for Coyote Valley Casino Resort
-
Competitive Wages
-
Premium Health, Dental and Vision Insurance
-
Employer Matching 401k up to 3%
-
Industry Leading PTO Accruals
-
Rolling Holiday Option
-
AD&D
-
Basic Life w/ buy-up Option
-
Critical Illness Coverage
-
Daily Employee Meal Discounts
-
Bereavement & Personal Leave
-
Air-Med Emergency Medical Air Transport
-
Generous Cell Phone Stipend for Qualifying Positions
-
Plus much more
JOB SUMMARY:
The Convenience Store Lot Attendant is responsible for providing exceptional guest service while maintaining the cleanliness, safety, and overall appearance of the fuel island, parking lot, and exterior convenience store areas. The Lot Attendant assists guests with fueling operations, maintains fuel island supplies, supports fleet customer access, and ensures a clean and welcoming environment for all customers. The position serves as an important customer-facing role and contributes to a positive guest experience by providing courteous assistance and adhering to operational standards.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned.
-
Ensure each guest receives outstanding customer service by providing a friendly, welcoming, and helpful environment. Respond courteously to customer questions regarding store products, services, promotions, and location directions
-
Assist guests with pumping fuel and operating fuel dispensers when appropriate, ensuring compliance with all fuel handling, environmental, and safety procedures.
-
Assist customers in setting up fuel pumps and provide general directions and assistance as needed.
-
Direct traffic flow in fueling areas and assist with clearing pumps for fleet customers.
-
Assist in maintaining the security and safety of the store exterior, parking lot, and fueling areas.
-
Maintain fuel island supplies, including filling windshield wash buckets, replacing towels, and maintaining squeegees.
-
Inspect fuel islands, pumps, and exterior customer service areas (parking lots, sidewalks, and surrounding grounds) to ensure operational readiness and cleanliness throughout assigned shifts. Empty trash receptacles and dispose of waste in designated locations.
-
Assist with debris, spill, or weather-related cleanup activities when necessary to maintain a safe customer environment.
-
Support environmental, health, and safety standards at all times.
-
Monitor fuel island areas for safety hazards and promptly report maintenance, equipment, or safety concerns to management.
-
Assist store personnel with stocking, merchandising, and other operational tasks during slower periods as directed.
-
Observe and report suspicious activity, theft, property damage, or safety violations
-
Assist management during emergency situations and follow all emergency response procedures.
-
Comply with all company policies, procedures, safety requirements, and internal controls.
-
Maintain regular attendance and punctuality standards.
-
Work cooperatively with all departments to support overall store operations and guest satisfaction.
-
Maintain professional behavior and positive representation of Coyote Valley while on and off duty.
-
May participate in Tribal events and community activities as assigned.
-
Maintain strict confidentiality during and after employment.
-
Perform other related and compatible duties as assigned.
EDUCATION/EXPERIENCE:
- High School Diploma or GED. Some technical training or higher education preferred.
- Some related retail experience or equivalent combination of education and experience.
QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Knowledge of modern retail practices, procedures, and equipment.
-
Knowledge of Point of Sale System operation, sales methods, and techniques.
-
Must be able to work effectively with peers, staff members, and regulatory agency personnel.
-
Strong written and oral communication skills required.
-
Ability to solve problems and deal with a variety of situations where only limited standardization exists.
-
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CORE COMPETENCIES & EQUIPMENT KNOWLEDGE:
-
Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
-
Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
-
Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
- Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
-
Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
- Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
-
Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
-
Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
-
Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
-
Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Communication/Language Skills:
Ability to communicate effectively both written and orally. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well.
Physical Demands:
The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.
Work Environment:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate loud. Must be able to work in an intense environment where a high degree of concentration is necessary to perform the required job duties. The work environment is smoke free.
Other:
1. Must pass pre-employment drug testing and background investigation.
2. Preference in filling vacancies is given to qualified members of the Coyote Valley Band of Pomo Indians or qualified Native American candidates in accordance with the Indian Preference Act (Title 2, U. S Code). Coyote Valley Band of Pomo Indians and the Coyote Valley Retail Enterprise are committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
3. Must be sensitive to the needs of the Indian community, our Culture and Traditions.
