Overview
About Grip:
Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands. Founded in 2022 by former ButcherBox executives, Grip combines advanced technology with a nationwide fulfillment network to optimize the shipping of perishable goods. Our proprietary Smart Logistics Engine analyzes over 25 million data points daily—including weather patterns, carrier performance, and real-time temperatures—to make intelligent, package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers real-time inventory tracking, batch traceability, and seamless integration with platforms like Shopify. This end-to-end solution provides brands with complete visibility and control over their supply chain, eliminating the need for multiple third-party tools. With strategically located temperature-controlled fulfillment centers, Grip can reach over 80% of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale efficiently by providing innovative logistics solutions tailored to the unique challenges of shipping.
Job Description
We are seeking a detail-oriented and hands-on Quality Supervisor to lead quality assurance operations at our cold storage direct-to-consumer (DTC) fulfillment facility. This role is responsible for ensuring the safety, integrity, and quality of all perishable products moving through our temperature-controlled environment, including inbound inspection, in-process quality checks, sanitation oversight, food safety compliance, and customer complaint investigation. The Quality Supervisor will partner closely with operations, inventory, and leadership to enforce food safety standards, drive continuous improvement, and maintain audit readiness. This is a hands-on supervisory role for someone who thrives in fast-paced warehouse environments and understands the complexities of food safety in a perishable, lot-controlled cold chain.
Quality Assurance & Product Inspection
- Oversee daily quality operations including inbound product inspection, in-process checks, and outbound order verification.
- Inspect incoming product for quality defects, temperature abuse, packaging integrity, and labeling accuracy across all temperature zones (frozen, refrigerated, ambient).
- Investigate quality issues, customer complaints, and non-conformances; document root causes and drive corrective and preventive actions.
- Monitor quality KPIs including defect rates, complaint trends, hold/rejection rates, and temperature excursions.
Sanitation, Cold Chain & Food Safety
- Oversee the facility sanitation program, including master sanitation schedules, pre-operational inspections, and verification of cleaning effectiveness.
- Monitor and document temperature controls across receiving, storage, and staging; investigate excursions and quarantine impacted product.
- Enforce cold chain protocols during receiving, storage, and movement of perishable goods.
- Verify FIFO/FEFO rotation and date-code controls to ensure safe, in-spec product ships to customers.
- Manage product hold, release, and disposition decisions in coordination with operations and inventory teams.
- Train and coach warehouse associates on food safety, GMPs, sanitation, and quality expectations.
Compliance & Safety
- Ensure facility practices comply with FDA, USDA, FSMA, HACCP, SQF, and applicable cold storage and food safety regulations.
- Own quality documentation and records (inspections, CCP logs, sanitation, training) to support customer, regulatory, and third-party audits.
- Lead recall readiness and mock recall exercises in partnership with inventory, ensuring full lot/batch traceability.
What You Bring:
- Extensive knowledge of ISO 13485 standards for medical devices or similar regulatory frameworks.
- Strong understanding of FDA regulations applicable to manufacturing environments.
- Proven experience with HACCP principles, CGMP guidelines, and ISO 9001 quality management systems.
- Expertise in conducting quality audits and inspections across manufacturing facilities.
- Skilled in implementing robust quality control procedures and performing thorough analysis of inspection data.
- Excellent project management capabilities with the ability to lead multiple initiatives simultaneously.
- Analytical mindset with sharp problem-solving skills to identify issues swiftly and develop effective solutions in a fast-paced environment. Join us as a Quality Lead to shape the future of product excellence! Your expertise will ensure our products not only meet but exceed industry standards—driving innovation while safeguarding safety and compliance at every step.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
