Job Title: IT Technical Support Specialist II (Level 2)
Location: Kerman / Fresno, CA
Department: Information Technology
Reports To: IT Manager / Director of IT
About MEC
For 50 years, MEC Aerial Work Platforms has built a reputation on delivering A Better Solution by bringing operator-first innovations to market. Based in Kerman, Calif., MEC is known for patented and award-winning product designs that set the standard for productivity and performance. From micro scissor lifts to MAX Series boom lifts and carry-deck cranes, MEC is leading the market with a bold and growing product lineup. If you are ready to make an impact at an industry leader, come join Team MEC!
Position Summary
We are seeking a skilled and customer-focused IT Technical Support Specialist II to join our IT team. This role is responsible for providing advanced technical support to end users, resolving escalated issues, and maintaining IT systems and infrastructure. The ideal candidate has strong troubleshooting skills, a solid technical foundation, and the ability to work independently while delivering excellent service.
Key Responsibilities
- Provide Tier 2 technical support for hardware, software, and network-related issues
- Troubleshoot and resolve escalated tickets from Level 1 support
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support Microsoft 365, Active Directory, and other business applications
- Assist with user account management, permissions, and security access
- Diagnose and resolve network connectivity issues (LAN/WAN/VPN)
- Document issues, resolutions, and processes in the ticketing system
- Participate in system upgrades, deployments, and IT projects
- Maintain IT inventory and asset tracking
- Provide end-user training and guidance as needed
Qualifications
- Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
- 3–5 years of IT support experience, preferably in a Tier 2 role
- Strong knowledge of Windows OS, Microsoft 365, and basic networking
- Experience with Active Directory, ticketing systems, and remote support tools
- Familiarity with hardware troubleshooting and device management
- Excellent problem-solving and communication skills
Preferred Qualifications
- CompTIA A+, Network+, or similar certifications
- Experience with virtualization (VMware/Hyper-V)
- Basic knowledge of cybersecurity best practices
- Experience supporting ERP or manufacturing systems (if applicable)
Key Competencies
- Strong analytical and troubleshooting abilities
- Customer service mindset with a sense of urgency
- Ability to prioritize and manage multiple tasks
- Team-oriented with the ability to work independently
Work Environment & Physical Requirements
- Primarily office-based with occasional on-site support needs
- Ability to lift and move IT equipment (up to 25–50 lbs)
- May require occasional after-hours or weekend support
Compensation & Benefits
- Salary Range: $62,000 – $80,000 annually (DOE)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Pay: $29.81 - $38.46 per hour
Work Location: In person
