Job Description:
- Greet and communicate with guests, promptly and professionally checking them in and out of the hotel.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of front office computer or manual system, including all daily responsibilities
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations.
- Have knowledge of hotel property, hotel staff and hotel services, with hours of operation.
- Give clear directions to hotel facilities for inquiring guests.
- Perform other duties as assigned, especially related to assisting guests during their stay
Knowledge, Skills, and Competencies:
- High work ethic and self-initiative
- Proven experience with strong customer service skills
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time.
- Efficiently and accurately operate a computer - Microsoft Word, Excel, etc.
- Ability to maintain excellent relationships with staff and always maintain staff and guest confidentiality
Physical Requirements:
- Stand, sit and walk for varying lengths of time
- Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
We are an equal opportunity employer
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Ability to Relocate:
- Key West, FL 33040: Relocate before starting work (Required)
Work Location: In person
