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Grand Casinos Mille Lacs/Hinckley
Youth Venue Ambassador
DEPARTMENT: F&B EXEMPT (Y/N): N
REPORTS TO: Venue Shift Supervisor SALARY GRADE: N04
Create the vibe. Welcome the guest. Support the experience.
Support venue operations by creating positive guest interactions and assisting team members through safe, age-appropriate tasks that contribute to memorable Guest experiences. Every role plays a part in creating memorable Guest experiences. Through small moments, meaningful interactions, and pride in our work, we bring our values to life—one Guest at a time.
What You’ll Own
Guest Interaction + First Impressions
- Greet Guests with a friendly, welcoming attitude and help create a positive first impression
- Assist in guiding Guests to appropriate areas or team members for support
- Communicate basic venue information such as wait expectations or directions under supervision
Service Flow Support
- Contribute to and learn how the venue operates, including seating flow, food delivery, and team coordination
- Assist team members with non-hazardous support tasks such as menu distribution or table support
- Help maintain smooth service flow by staying attentive and supporting team needs to enhance the Guest experience
Dining Area + Cleanliness Support
- Assist with maintaining clean and organized dining and guest areas
- Help clear, reset, or tidy tables in accordance with youth-safe guidelines
- Support stocking of approved front-of-house supplies
Guest Experience Impact
- Create positive moments through small, thoughtful actions
- Help create a fun, engaging, and welcoming environment for all Guests
- Understand how your role contributes to the overall Guest experience
Safety + Teamwork
- Follow direction to complete tasks safely in accordance with youth labor laws and restrictions
- Work as part of a team to support smooth and efficient operations
- Communicate questions or concerns to leaders or team members appropriately
Access + Compliance Restrictions
- This role is not permitted to handle cash, gaming chips, or any gaming-related materials
- This role is not permitted to process transactions, operate POS systems, or access secured areas where cash or gaming supplies are stored
- All tasks are strictly limited to supervised, non-custodial responsibilities
- Youth Ambassadors will not be assigned duties that classify the role as a Custodian of gaming supplies or cash
Learning + Development
- Participate in feedback sessions and learning discussions
- Observe experienced team members to build hospitality and service skills
- Perform other duties as assigned
You’ll Thrive If You
- Enjoy interacting with people and creating positive experiences
- Bring energy, enthusiasm, and a friendly attitude
- Work well in a fast-paced, team environment
- Are eager to learn and try new things
- Communicate clearly and respectfully
What You Get
Growth + Support
- Hands-on experience in guest service and hospitality operations
- Opportunities to build communication and teamwork skills
- Coaching and support from experienced team members
Culture + Legacy
- A workplace grounded in the Seven Core Values: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty
- A culture focused on connection, service, and growth
What You Bring
- Must be 15–17 years of age at program start
- Interest in guest service or hospitality
- Ability to follow instructions and safety guidelines
- Positive attitude and reliable attendance
- Must be able to secure and maintain a license from Gaming Regulatory Authority (GRA)
- Responsible for following all relevant Detailed Gaming Regulations (DGR’s)
- Mille Lacs Band Member and American Indian preference will be exercised in the hiring process
Work Requirements and Environment
This role operates in guest-facing venue environments with frequent interaction with Guests and team members. Work includes standing, walking, and assisting with light support tasks such as table organization and guest guidance. Tasks are structured, supervised, and performed in a safe, non-hazardous manner in compliance with youth labor guidelines.
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