Primary Functions and Responsibilities
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Understand and ensure excellent guest experience per the standards, policies and procedures set forth by the Fox Cities Performing Arts Center.
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Manage the guest experience inside the theater for all events in a welcoming and professional manner.
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Enforce event and house policies, including but not limited to: camera and video recording, small children seating, electronic devices, food and beverages, late seating and crowd control, ensuring compliance with all guests.
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Supervise assigned volunteer staff as directed by the house manager regarding event details, seating updates, house policies, emergency evacuation procedures and program distribution.
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Communicate with the house manager as needed to maintain an environment conducive to a successful event.
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Assist the house manager in maintaining and executing event duties and responsibilities, including but not limited to evacuation and shelter in place scenarios.
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Maintain a safe environment and address concerns appropriately, including but not limited to:
- Assisting challenging guests
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Ensuring health and safety protocols are followed
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Keeping a clean workspace and surrounding area throughout shift
- Provide accessibility assistance to patrons as needed.
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Communicate using a radio with staff and supervisors in accordance with the Center’s standards.
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Complete event summary and incident reports and forms as required.
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Adhere to the dress code at all times throughout shift. Ensure volunteer staff properly adhere to the dress code at all times throughout their shift.
Secondary Functions
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Direct guests confidently throughout the front of house, including but not limited to: seating locations, event spaces, bathrooms and ADA services.
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Engage guests actively to support Center initiatives, including but not limited to seasonal fundraising campaigns.
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Attend Center trainings and meetings as assigned.
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Other duties as assigned.
Minimum Qualifications: 18 years old or older with management, customer service and/or theater/front of house experience.
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Knowledge, Skills and Abilities:
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Professional and positive attitude
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Strong oral communication and problem-solving skills
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Ability to work under pressure in a fast-paced environment
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Ability to work independently and part of team
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Proficient in smart devices and apps to access and use platforms like GalaPro and Microsoft SharePoint
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Must be able to work flexible hours including nights, weekends and holidays
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Must be able to lift, push and/or carry at least 50 pounds
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Must be able to remain standing in a stationary position for the duration of an event
