Job Overview
Join our dynamic hospitality team as a Front Desk Night Audit, where you will be the vital link ensuring smooth overnight operations and exceptional guest experiences. In this energetic role, you will oversee the night shift front desk activities, perform detailed audits of daily financial transactions, and provide outstanding customer service to our guests. Your proactive approach and attention to detail will help maintain the hotel’s reputation for excellence while supporting seamless property management. If you thrive in a fast-paced environment and are passionate about hospitality management, this is your opportunity to shine!
Responsibilities
- Conduct comprehensive night audit procedures, verifying daily financial transactions and updating property management systems (PMS.
- Manage guest check-ins and check-outs efficiently while ensuring accuracy in billing and reservations using hospitality reservation systems.
- Provide exceptional guest services by addressing inquiries, resolving issues promptly, and maintaining positive guest relations through friendly communication.
- Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette and client communication skills.
- Monitor hotel emergency procedures, ensuring safety protocols are followed and responding swiftly to any incidents or guest concerns during the night shift.
- Prepare detailed shift reports, incident logs, and reconcile accounts to ensure all financial data is accurate for the next day’s operations.
- Support front desk operations by managing guest requests, coordinating with housekeeping and maintenance teams, and assisting with late-night arrivals or departures.
Qualifications
- Proven experience in hospitality management or hotel front desk operations, ideally with resort experience or familiarity with property management systems.
- Strong customer service skills with a focus on problem-solving and guest satisfaction.
- Multilingual or bilingual abilities are a plus to enhance guest communication across diverse populations.
- Knowledge of hotel emergency procedures, night audit processes, and customer service best practices in a hospitality setting.
- Excellent communication skills via phone and face-to-face interactions, demonstrating professionalism and courtesy at all times.
- Ability to work independently during overnight hours while maintaining high standards of accuracy and attentiveness.
- Previous experience with multi-line phone systems, hotel management software, and resort environments is a plus.
Schedule: Friday & Saturday 11pm-7am.
Pay: $13.00 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
