We're seeking a compassionate and experienced QMHP-CS Case Manager and Outreach Liaison to join our dynamic care management team! As a key member of our team, you'll provide comprehensive support to patients and their families, helping them
navigate community services and resources, adopt healthy behaviors, and achieve optimal behavioral health. This role is also responsible for community outreach,
educating healthcare providers about TCM services, and connecting with organizations to receive referrals and potential new clients.
Your Role:
1. Provide expert case management services to patients and families, addressing their unique needs and goals.
2. Collaborate with healthcare providers, community organizations, and stakeholders to ensure seamless access to care.
3. Conduct community outreach and education, promoting our TCM services and building relationships with referral sources.
4. Foster partnerships with organizations to receive referrals and connect patients with vital resources.
5. Empower patients and families with knowledge and skills to manage their mental health and wellness.
The QMHP-CS is critical in empowering patients and their families to achieve optimal behavioral health. This is accomplished through the following:
1. Navigating community services and resources to ensure seamless access.
2. Educating patients and families on healthy behaviors and recovery strategies using evidence-based curricula.
3. Providing supportive care management through an integrated approach
4. Fostering community outreach and engagement.
Key Priorities:
1. Promote behavioral health and wellness for patients and their families
2. Maintain and improve mental health outcomes through recovery-focused interventions
3. Enhance the overall quality of life through coordinated care management
4. Develop and implement individualized treatment plans
5. Facilitate patient and family education on mental health conditions and management
6. Collaborate with healthcare providers and community organizations to ensure comprehensive care
7. Monitor progress and adjust treatment plans as needed
Responsibilities:
1. Ensure that all services are delivered in accordance with prior authorization.
2. Responsible for ensuring that assessments, Care Plans, and Authorizations are valid and up to date.
3. Certifications and training must be maintained and updated regularly.
4. Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
5. Provide ongoing follow-up, basic motivational interviewing, and goal setting with patients/families.
6. Follow up with patients via phone calls, home visits, and visits to other settings where patients can be found.
7. Being able to collaborate with people of diverse cultures and socio-economic backgrounds.
8. Provide referrals for services to community agencies for services as appropriate.
9. Help patients connect with transportation resources and provide appointment reminders in exceptional circumstances.
10. Collaborate closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.
11. Knowledgeable about community resources appropriate to the needs of patients/families.
12. Record patient care management information in the EHR and other software no later than 24 hours after contact and close encounter.
13. CHW minimum productivity is expected to be 50% clinical (patient billable
encounters) and 50% Non-productive (outreach, admin, driving, documentation etc.).
14. Attend regular staff meetings, trainings, and other meetings, as requested.
15. Manage an assigned caseload of patients.
16. Always maintain HIPPA compliance.
Community Outreach and Referral Responsibilities:
1. Develop and maintain partnerships with community organizations and agencies.
2. Visit local hospitals, clinics, MD offices, and other community organizations.
3. Provide education and training to community members and organizations on mental health topics.
4. Identify and connect patients with community resources and services.
5. Collaborate with healthcare providers to ensure comprehensive and coordinated care plans are developed.
6. Participate in community events and activities to promote behavioral health and wellness.
7. Establish connections to maintain a steady stream of referrals.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs other duties as assigned.
Ability to work independently and be self-directed and flexible. Ability to perform
functions with minimal supervision. Ability to work at a high-volume level of accuracy.
Qualifications:
- Bachelor’s degree in psychology, social work, human services, or another related field.
- Driver’s License and Car Insurance.
- Strong communication, interpersonal, and cultural competency skills.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with electronic health records.
- Experience working with diverse populations and communities.
- Knowledge of community resources and services.
- Experience in community outreach and healthcare networking.
Working Conditions:
1. Office and Community-based setting with frequent travel to client homes, community organizations, and healthcare providers.
2. Flexible scheduling to accommodate client needs, including evenings and weekends
We Offer:
1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Collaborative and supportive work environment.
4. The chance to make a meaningful difference in the lives of our patients and community
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
