Pay based on experience
Primary Job:
This position is responsible for resolving post-closing suspense conditions on Non-Qualified
Mortgage (Non-QM) loans to ensure timely purchase and funding by the Investors. This role
serves as a liaison between Operations and Investors to clear outstanding documentation, cure
deficiencies, and maintain compliance with Investor and company guidelines. Essential Duties and Responsibilities:
The following list outlines the responsibilities of the Non-QM Suspense Coordinator:
Monitor and analyze investor deficiency reports.
Monitor and prioritize aged loans.
Notify supervisor of any suspense trends that could potentially be avoided in the future by
modifying procedures in other areas of operations.
Note suspense items and status changes in LOS system updating on an ongoing basis until loan is
purchased by investor.
Track suspense items through completion and ensure timely clearing of conditions.
Provide supervisor with weekly reports on status of aged loans funded not purchased and
escalate aging or high-risk suspense items to supervisor/management as needed.
Obtain, review and validate missing or corrected loan documents.
Date modified: November 2, 2016
Serve as primary point of contact for investor suspense inquiries and maintain a positive
working relationship with investors.
Communicate with investors regarding condition clarifications and exception requests.
Submit documentation to clear conditions through Investor portals and track outcome and final
approval status.
Communicating clearly and concisely with branches, title and escrow companies, underwriters,
junior underwriters, funders and secondary departments to obtain documentation to clear
suspense items with investors.
Researching and analyzing file documentation in the LOS electronic file system to obtain
documentation to clear suspense items with investors. Qualifications/Requirements:
Must be able to effectively and positively communicate with branch offices, closing agents,
investors and co-workers.
Commitment to company values, policies and procedures.
Effectively analyze and resolve problems at a functional level with branch offices, closing agents,
underwriting, compliance and all other co-workers.
Quickly learn new techniques, products and computer programs.
Self-starter, need little to no supervision.
Utilize required software packages, including but not limited to; POS system, Imaging system,
Word, Excel, Internet, Investor Websites and Warehouse Websites.
Knowledge of Non-QM mortgage industry guidelines as well as standard loan documentation.
Excellent interpersonal communication skills
Customer Service – the ability to provide and maintain effective and positive communication
Adaptability – an ability to quickly learn new or different techniques, products and computer
programs
Problem Solving – an ability to effectively analyze and resolve problems at a functional level
This person must live in our culture every day! (Respect, Transparency, Scrappy)
Other duties as assigned
