Automotive Warranty Administrator — Job Requirements
An Automotive Warranty Administrator is responsible for managing the end-to-end warranty claims process, ensuring compliance with manufacturer and dealership policies, and maintaining accurate records to support timely reimbursements and customer satisfaction.
Core Responsibilities
- Process warranty claims from initiation to resolution, verifying accuracy and compliance with manufacturer and dealership guidelines
- Review and validate warranty submissions (repair orders, invoices, photos, serial numbers, service reports) for completeness and eligibility
- Coordinate with customers, service departments, and manufacturers to resolve warranty issues promptly
- Maintain detailed records of claims, correspondence, and payments in company systems for auditing and reporting
- Analyze warranty data to identify trends, report on product failure rates, and support quality improvement initiatives
- Manage parts returns (RMA) and ensure proper disposal or manufacturer return
- Reconcile warranty receivables with payments to ensure full compensation for repair work
Required Skills and Qualifications
- Detail-oriented with strong organizational and problem-solving skills
- Proficiency in automotive software systems, ERP/CRM platforms and advanced Excel for data analysis
- Knowledge of automotive parts, repair procedures, and warranty policies
- Excellent communication skills to liaise with customers, technicians, and manufacturers
- Ability to interpret and apply warranty policy rules for eligibility and coverage limitations
- Customer service mindset to maintain satisfaction while protecting company interests
- CDJR experience or knowledge preferred but not required for consideration
Experience and Education
- Education: High school diploma or GED
- Experience: Prior automotive dealership warranty experience is a plus; experience in claims processing, parts returns, or warranty administration in manufacturing, insurance, or automotive service is beneficial
- Certifications: Industry-specific certifications (e.g., in automotive service, claims processing) can be advantageous.
Typical Work Environment
- Setting: Automotive dealerships service centers
- Workload: Fast-paced, with attention to deadlines and compliance.
- Tools: Warranty management software, ERP/CRM systems, Excel
In summary: Automotive Warranty Administrators must combine technical automotive knowledge with strong administrative, analytical, and communication skills to manage warranty claims efficiently, ensure compliance, and support both customer satisfaction and company revenue
Pay contingent on experience and knowledge.
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
