Are you a high-energy, results-driven Automotive Service Director ready to lead several top-performing Fixed Operations Department in the Baltimore area? Our well-established and rapidly expanding dealer group in the Baltimore area is searching for a dynamic leader to elevate our service and parts operations.
This is a prime opportunity to join a thriving team dedicated to delivering exceptional customer service, boosting efficiency, and driving long-term success.
We’re gearing up for major growth, and we’re looking for a Service Director who’s passionate about:
- Leading high-performing teams
- Enhancing service department profitability
- Improving customer satisfaction scores
- Building a “best in class” fixed ops experience
If you’re ready to bring fresh ideas, strong leadership, and proven results, we want to meet you!
As our Automotive Service Director, you will:
Lead & Inspire
- Set a clear vision, define goals, and guide the Service Department toward achieving all performance targets.
- Motivate and mentor employees to reach their highest potential while promoting a culture of teamwork and accountability.
Drive Service Excellence
- Oversee a high-efficiency service and production operation, ensuring customers are in and out quickly—while upholding our “fix it right the first time” standard.
- Manage daily operations with hands-on involvement to ensure workflow, quality, and customer satisfaction.
Develop Top Talent
- Recruit, train, and retain the best technicians, advisors, and support staff.
- Encourage continuous learning, certification, and professional growth.
Optimize Performance
- Analyze KPIs and performance data to identify shortfalls and implement strategic action plans.
- Ensure full compliance with manufacturer requirements, warranty processes, and all dealership policies.
Enhance Customer Experience
- Build strong customer relationships, resolve concerns, and ensure every guest receives a world-class experience.
What Sets You Apart
- Proven track record as an Automotive Service Manager or Fixed Operations leader
- Strong leadership, communication, and organizational skills
- Ability to thrive in a fast-paced, customer-focused environment
- Results-oriented mindset with a passion for process improvement
We’re an Equal Opportunity Employer and maintain a drug-free workplace.
Pay: $200,000.00 - $250,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
