Customer Service Representative

Five Star Call Centers -
Wheeling, WV

Apply Now

Job Details

Full-time
$14 an hour
2 days ago

Benefits

Paid training

Qualifications

Emotional support in crisis intervention
Customer communication

Full Job Description

Five Star Solutions is looking for compassionate, patient, and dependable Customer Service Representatives to join our team.

We service a diverse customer base, making this role ideal for someone who genuinely enjoys helping others and understands the importance of patience, empathy, and clear communication.

Some calls may involve sensitive situations, including insurance claims related to cancer or the loss of a loved one. The ability to remain calm, listen carefully, provide reassurance, and treat every customer with dignity is essential.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

Provide compassionate, professional customer service to policyholders
Assist customers with questions regarding life, cancer, and other insurance policies
Help initiate and navigate sensitive claims when needed
Listen carefully and demonstrate empathy during emotional conversations
Communicate clearly and at a comfortable pace for customers
Provide accurate information while maintaining a calm and reassuring demeanor
Document customer interactions accurately and follow established procedures
Protect customer information and maintain confidentiality
Deliver a positive customer experience on every call

Qualifications

The ideal candidate is:

Patient and compassionate
Calm and professional, even during emotional conversations
A strong, attentive listener
Comfortable speaking clearly and at a slower, conversational pace
Empathetic and genuinely interested in helping others
Comfortable handling sensitive or emotional situations
Reliable, dependable, and committed to a consistent schedule
Professional and respectful when working with customers of all ages
Previous customer service, call center, healthcare, insurance, or senior-customer experience is a plus

$14 - $14 an hour

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours between - 10:00am-7:00pm (EST) ; Work Days - M-F

Paid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (EST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

This isn't just a typical customer service position. The customers you assist may be navigating some of the most difficult moments of their lives. Your patience, compassion, and ability to listen can make a meaningful difference.

If you are someone who believes every customer deserves to be treated with respect, kindness, patience, and genuine care, we'd love to hear from you.

Join Five Star Solutions and help us deliver the kind of customer experience you would want for your own family.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Responsibilities

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected