TICKETING REPRESENTATIVE

Elmwood Park Zoo -
Norristown, PA

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Job Details

Part-time | Seasonal
$15 an hour

Qualifications

Retail sales transactions
Retail customer service procedures
Customer communication
Outdoor work experience
Cash register operations
POS systems

Full Job Description

Title: Ticketing Representative
Employment Type: Part Time – Seasonal
Experience: Some Experience Required – Customer Service, Cash Handling, and Point of Sale
Pay Rate: $15.00/hour
Reports To: Guest Services Management
Schedule: Must be able to work weekends and holidays. Schedule varies and is dependent on the event calendar, weather, and guest attendance.

EPZ Team Member Responsibilities:

Assist the Zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation
Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo
Follow and adhere to all policies and procedures for their specific department and the Zoo at all times

Essential Responsibilities:

Support the overall Guest Services Department front line operation which may include – processing park ticket sales, scanning tickets, mobility fleet rentals and facilitating entry into
the park
Handle all membership sales, inquiries, and engage with park guests to promote annual membership benefits
Facilitates guest entry and line control, including directing guests while on a vocal amplifier and public speaking
Able to keep a balanced cash drawer, collecting payments and providing correct change, and operating a point of sale system
Communicate effectively with both adults and children in both group and individual settings
Must be able to enforce all entry policies and zoo rules (ticket validity, restricted items, etc.)
Communicating with other departments regarding deliveries, meetings, experiences, and tours
Must be comfortable with conflict resolution and de-escalation, with the ability to remain composed and attentive when interacting with the public
Operation of point-of-sale systems
Being attentive to all guest needs stated and implied
Providing engaging and supportive service to all guests
Informs managers of comments, complaints, or concerns
Assist in the Guest Services Department as per business needs
Performs other duties as may be assigned by Guest Services Management
Assist with working, operating, and executing programming and events hosted by the Zoo

Qualification Requirements:

Prior cash handling experience required
Prior sales experience required
Excellent customer service skills required
Good written and verbal communication skills
Ability to stand for long periods of time
Ability to lift and/or move 30 pounds
Comfortable being exposed to all weather conditions
Must be able to pass background and child abuse clearances
Two forms of official valid identification are required

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