Night Auditor (11:00 PM – 7:00 AM)
The Night Auditor is responsible for maintaining a safe, welcoming, and efficient hotel environment during overnight hours while ensuring guests receive exceptional service. This role requires attentiveness, professionalism, and strong organizational skills to support nightly hotel operations. By utilizing technology and hotel management systems such as Microsoft Office, Google Chrome, Excel, hotel auditing software, nightly reports, and hotel statistics, the Night Auditor helps ensure smooth operations and accurate record keeping. A warm and approachable attitude, combined with an active and observant presence, helps create a seamless experience for guests, staff, and visitors alike. This position is ideal for individuals who thrive in a moderate-paced environment, possess strong communication skills, and are passionate about delivering top-tier hospitality service.
Responsibilities:
- Ensure all hotel entrances remain secure and accessible only to authorized guests
- Manage incoming phone calls professionally at all hours of the night
- Maintain accurate records of nightly hotel data, reports, and statistics
- Create, modify, and manage reservations for future guests
- Keep the front desk and workspace clean, organized, and professional
- Demonstrate proper phone etiquette and effective communication skills
- Conduct periodic overnight security checks throughout the property
- Monitor CCTV surveillance systems to ensure guest and property safety
- Provide excellent customer service while addressing guest needs and concerns
Qualifications:
- Strong communication skills and professional phone etiquette
- Comfortable working with computer systems and hotel software
- Bilingual skills are a plus, but not required
- Excellent organizational and multitasking abilities
- Previous night shift or hospitality experience preferred, but not required
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
