Be the Bridge Between the Customer and the Shop. South Charlotte Chevrolet continues to grow year over year—and with that momentum, we’re expanding our Service team. We’re looking for a Service Advisor who can combine technical knowledge with emotional intelligence, urgency, and precision. You’ll be the key contact for customers, helping them feel informed, respected, and confident in every service experience.
This is a high-performance, team-driven role where success depends on your ability to communicate clearly, anticipate customer concerns, and coordinate effectively with technicians.
If you're organized, personable, and thrive in a fast-paced service environment, this is your opportunity.
Who We Are
At South Charlotte Chevrolet and Rock Hill Buick GMC, we know that happy employees lead to happy customers. That’s why we invest in our team with career growth opportunities and a supportive work environment. Every role is key to our success, and we reward hard work with competitive salary + commission, performance-based bonuses, and advancement potential. Enjoy a full benefits package including medical, dental, vision insurance, 401(k), paid time off, vacation, and employee vehicle discounts. Join a dealership known for award-winning service, community trust, and a people-first culture.
What You’ll Do
- Greet service customers warmly and guide them through the repair process with clarity and care
- Accurately write repair orders based on customer concerns and technician diagnosis
- Communicate proactively with others and set expectations, provide updates, and follow up
- Coordinate with technicians to ensure efficient workflow and accurate repair status
- Work well with others, cross-departmentally and in the best interest of everyone
- Translate complex technical information into clear, customer-friendly language
- Handle multiple service appointments with a sense of urgency and attention to detail
- Monitor repair timelines and customer satisfaction, aiming for timely delivery and high CSI scores
- Help identify additional service needs and promote preventative maintenance plans
Who You Are
- Strong communicator with the ability to listen deeply and speak with confidence
- Emotionally intelligent and able to read customer concerns, even unspoken ones
- Highly organized, with strong follow-up habits and multi-tasking ability
- Calm under pressure and able to keep momentum during high-volume hours
- Natural problem-solver with good judgment in fast-moving situations
- Detail-oriented with high personal standards for accuracy and care
- Committed to professionalism, empathy, and a positive customer experience
Requirements
- 1–3 years of experience as a Service Advisor or related customer-facing automotive role
- Strong working knowledge of automotive systems and repair processes
- Valid Driver’s License and clean driving record
- Willing to complete pre-employment background check and drug screening
- Comfortable using service software and communicating via phone, text, and email
Why Join South Charlotte Chevrolet?
- Competitive base salary with performance-based earning potential
- Modern, climate-controlled facility
- Growth-minded leadership and expanding service shop
- Access to advanced analytics tools to support your workflow
- A winning culture built on collaboration, integrity, and customer focus
Benefits
- 401(k)
- Medical, Dental, and Vision Insurance
- Disability and Life Insurance
- Employee Discounts
- Paid Time Off
South Charlotte Chevrolet is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job Type: Full-time
Pay: $60,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
