Schedule: Open availability preferred, including weekends and holidays
About Us
We are a welcoming, guest-focused hotel committed to providing exceptional service from the moment guests walk through our doors. We are looking for a reliable, friendly, and personable Front Desk Agent to join our team and help create a positive experience for every guest.
Job Summary
The Front Desk Agent is responsible for providing excellent customer service while assisting guests with check-ins, check-outs, reservations, questions, and other hotel needs. The ideal candidate is dependable, professional, and comfortable working in a fast-paced environment.
Responsibilities
- Greet guests warmly and provide professional, friendly service
- Check guests in and out efficiently and accurately
- Answer incoming phone calls and assist with reservations
- Provide information about hotel amenities, policies, and local attractions
- Process payments and maintain accurate guest accounts
- Respond to guest questions, requests, and concerns
- Resolve guest issues professionally or refer them to management when appropriate
- Communicate effectively with housekeeping and maintenance departments
- Maintain a clean, organized, and welcoming front desk area
- Follow hotel procedures for cash handling, reservations, and guest safety
- Complete assigned front desk duties and shift reports
- Assist with other hotel tasks as needed
Qualifications
- Previous hotel or customer service experience preferred
- Excellent communication and customer service skills
- Friendly, professional, and positive attitude
- Reliable and punctual
- Ability to multitask and remain calm under pressure
- Basic computer skills
- Ability to work independently and as part of a team
- Must be available to work weekends and holidays as needed
What We’re Looking For
We want someone who genuinely enjoys helping people and takes pride in creating a great guest experience. If you are dependable, hardworking, and enjoy working with the public, we would love to hear from you!
Apply today to join our hotel team!
Pay: $13.00 - $14.00 per hour
Experience:
- Front desk: 1 year (Preferred)
Location:
- Richmond Hill, GA (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Richmond Hill, GA (Preferred)
Work Location: In person
