Hours of Work: Week 1-M-Th, Sat, Week 2-Sun, Tues-Fri all hours 6:45am-3:15pm
The Rock County Crisis Intervention unit provides person-centered emergent behavioral health care services to Rock County residents across the life span. The Crisis Triage Technicians serve in a multifaceted capacity to support the crisis intervention unit by answering the crisis phone line and triaging client needs. This position also assists in facilitating admissions to stabilization or inpatient units, provides transport as clinically indicated, completes welfare checks or support calls, completes medication deliveries or medication phone prompts, and assures maintenance of the clinical record. Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and “Commitment to My Co-Workers.”
75% Provide person-centered behavioral health care services for clients experiencing, or at risk of, a mental health or substance use disorder crisis
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Triage and direct calls into the crisis phone line based on identified need.
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Provide support and resources to crisis line callers.
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Provide client transport using a county vehicle as clinically indicated to assure linkage to services.
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Complete scheduled phone support calls, welfare checks, and medication deliveries.
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Assist in facilitating admissions and discharges from inpatient, detoxification or stabilization units.
15% Ensure program and medical record compliance-
Follow all departmental as well as divisional policies and procedures
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Document client care in accordance with policies, procedures, and regulatory guidelines
5% Participates in staff meeting and other agency activities as required.
5% Other Duties as assignedProfessional expertise in the following areas preferred. Training and ongoing professional development will be provided.
Knowledge of the principles and practices of behavioral health care, co-occurring disorders and behavioral health risk management.
Knowledge and application of best practices in cultural competency, person centered care, and Trauma Informed Care.
Knowledge of laws, regulations, and practices pertaining to federal and state human service programs, specifically chapters 34, 51, 92, 94.
Knowledge of human service and community resources; and how to effectively utilize them.
Ability to plan and organize work effectively.
Ability to take initiative, plan and organize work independently.
Ability to manage one's time and emotions in a fast paced often high pressure environment.
Ability to maintain accurate, current records, and prepare clear and concise reports from them.
Ability to establish and maintain effective working relationships within the agency and community.
Ability to understand and carry out verbal and written instructions.
