Company Overview
Springfield School Volunteers (SSV) is a non-profit organization that has connected community resources with the needs of the Springfield Public Schools (SPS) since 1969. SSV supports positive relationships between volunteers and students to encourage academic excellence, social and emotional growth, and regular school attendance.
Overview
We are seeking a full-time (40 hours/week) Program Support Coordinator to assist with the coordination, administration, monitoring, and evaluation of volunteer-based programs. The Program Support Coordinator will communicate regularly with volunteers, school personnel, families, community partners, and SSV staff. The position will help manage student and volunteer waitlists, coordinate placements, maintain accurate program records, monitor volunteer-student matches, and collect information for program evaluation and reporting.
The successful candidate will be organized, responsive, detail-oriented, and comfortable working collaboratively in a small team environment.
Duties
- Maintain and monitor student, volunteer, and school request waitlists.
- Prepare information about potential matches for team discussions.
- Coordinate placement logistics with schools, volunteers, and SSV staff.
- Confirm assignments, schedule introductory meetings, and communicate relevant details to participants.
- Monitor participation, communication, scheduling, and relationship progress.
- Document match-related discussions, concerns, and follow-up actions.
- Assist with resolving routine placement or communication challenges.
- Gather and record baseline and follow-up information for volunteers and students.
- Create and maintain comprehensive electronic match files and program files.
- Maintain required consent, confidentiality, and program documentation.
- Compile program information for board, funder, and school reports.
- Assist with surveys and evaluations, and prepare data for dashboards and program summaries.
- Collect and organize program-impact information, stakeholder feedback, and supporting examples for internal and external reporting.
- Maintain shared calendars, contact lists, and other program implementation tools.
- Assist with program meetings, school visits, and orientations.
- Help maintain standardized tools, forms, procedures, and workflows.
- Provide administrative support to Mentoring, Read Aloud, Academic Support, and other established SSV initiatives.
Qualifications
- Associate degree or equivalent combination of education and relevant experience
- Strong verbal and written communication skills
- At least two years of experience in program coordination, volunteer management, education, youth services, nonprofit administration, or related fields
- Effective organizational, time-management, and follow-through skills
- Ability to work independently and collaboratively as part of a small team
- Proficiency in Microsoft Office and Google Suites
- Ability to handle confidential and sensitive information appropriately
- Familiarity with Springfield Public Schools or the Springfield community preferred
Join us at Springfield School Volunteers and help shape brighter futures!
Pay: $46,500.00 - $48,500.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Work Location: Hybrid remote in Springfield, MA 01103
