Seeking a dedicated and professional Call Center Representative to join a customer service team. This role involves engaging with clients via phone, providing accurate information, resolving inquiries efficiently, and ensuring a positive experience for all callers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks with professionalism. This position offers an excellent opportunity to contribute to a dynamic organization committed to delivering exceptional service.
Responsibilities:
- Routing phone calls to the appropriate people
- Updating and sending various reports to National Sales Managers and Account Rep.
- Tracking and reporting on freight deliveries from various carriers
- Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
- Writing up customer orders taken over the phone
- Editing all free replacement parts orders
- Fulfilling MSDS sheet requests from customers
- Pulling and adjusting EDI orders daily
- Confirming billing accuracy by comparing shipped and ordered quantities
- Handling Customer Specific EDI transactions sets (ASN’s and 810 invoicing)
- Settling credit card transactions
- Attending trade shows when needed and available
- Contacting accounts to resolve issues and/or promote sales
- Helping with planning sales meetings, presentations, and show preparation
- Mailing out invoices
- Interacting with customers via phone and email
- Reviewing documents and entering data points into ERP (EPICOR)
Qualifications & Experience:
- Excellent communication skills will be required
- Proficient in Microsoft Office Suite Products is required
- 3-years of Call Center experience is required
- Previous call center experience is required
#EXP001
Pay: $19.00 per hour
Education:
Experience:
- Call center: 3 years (Required)
Ability to Commute:
- New York Mills, NY 13417 (Required)
Work Location: In person
