To be Charlottesville’s most caring company—winning hearts every day through excellence in people, food, and leadership.
As we enter this next chapter, our mission remains the same: to serve with integrity, grow with purpose, and lead through care.
As a Chick-fil-A Leader, you play a vital role in maintaining a culture centered on people, food safety, food quality, and LEAN operations—with discipline, consistency, and accountability.
You are responsible for overseeing daily restaurant operations, ensuring that every guest has a remarkable experience, every team member feels valued and equipped, and every system operates with efficiency and excellence.You serve as both a coach and culture-carrier—modeling the CARING values and leading with clarity, accountability, and results.
This role is both hands-on and strategic, blending leadership, coaching, and operational management to deliver results that align with Chick-fil-A’s standards and the restaurant’s growth goals.
Operational Excellence
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Lead daily operations ensuring speed, accuracy, food safety, and quality standards are met consistently
- Execute opening, mid, or closing procedures with consistency and integrity.
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Manage labor, productivity, and cost targets during assigned shifts.
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Ensure compliance with all health, food safety, and sanitation standards.
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Uphold all company policies, procedures, and performance standards.
People & Culture
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Model Chick-fil-A’s CARING values: Customer First, Accountability, Results, Integrity, Neatness, Growth.
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Coach and develop team members to achieve operational and personal growth goals.
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Foster a safe, inclusive, and motivating environment built on trust and communication.
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Ensure operational checklists are completed with integrity.
Guest Experience
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Ensure every guest leaves feeling cared for and valued.
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Empower team members to anticipate guest needs and go above and beyond expectations.
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Address guest feedback promptly and professionally.
Leadership & Development
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Drive results through proactive problem-solving and clear communication.
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Use data and scorecards to track performance and lead corrective actions.
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Participate in leadership meetings, training, and 90-day growth plans.
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Ownership & Accountability
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Emotional Intelligence & Self-Awareness
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Team Coaching & Communication
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Problem-Solving & Decision-Making
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Consistency & Follow-Through
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Professionalism & Character
Qualifications:
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Proven experience as a restaurant manager or similar role.
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Strong leadership and communication skills.
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In-depth knowledge of food and beverage operations.
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Financial acumen, including budgeting and cost control.
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Ability to work under pressure and manage multiple tasks simultaneously.
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Customer-oriented with a passion for delivering excellent service.
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Self starter
- Process driven
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $18.00 - $24.00 / hour
Pay:
Benefits:
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401(k)
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Referral program
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Paid training
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Employee discount
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Flexible schedule
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Health insurance
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Dental insurance
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Vision insurance
Job Type: fulltime, parttime
Schedule:
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Weekend availability
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On call
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Holidays
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Day shift
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Night shift
Education: No education required
Work location: On-site
