Sr. Technical Support Analyst
12 month contract
$31-36/hr
REMOTE-with the exception of training in the Lisle area and occasional office visits.
Must be US Citizen or Permanent Resident required
Drug Screen and Background Required
This consultant is a technical expert that assists the dealer technician with vehicle repairs. Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms.
Diesel experience is a MUST.
Extensive experience as end user support and customer support is needed for this role.
About the Role
This position will support our dealer network by assisting dealers in vehicle repairs via case files. We handle all aspects of the vehicle minus the motor. We ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 casefiles were supported in 2025 and 14,000 phone calls were handled by our team.
Specific Duties
This position supports our Dealer Technicians and Body Builders.
Responsibilities include but are not limited to;
- ‘Technical Services Support’ members support our dealers and body builders
- Provide repair and diagnostic support
- Provide publications feedback to our publication’s teams
- Escalate trending failure modes to Service Engineering
- Future travel to dealer locations is a possibility
Basic Requirements
- Bachelor’s degree
- At least 2 years of field service engineering, automotive service or truck service experience
OR
- NO degree
- At least 4 years of field service engineering, automotive service or truck service experience
Additional Requirements
Desired Skills
- MS Office
- Excellent written and verbal communication skills
- Class 8 Truck experience
- Critical thinking and problem solving
*This is a contract position that DOES NOT include PTO or paid holidays
#IND1
Pay: $31.00 - $36.00 per hour
Benefits:
Work Location: Hybrid remote in Lisle, IL 60532
