Company Overview
Midwest Gastrointestinal is a physician-owned management company dedicated to providing exceptional administrative, financial, and clinical oversight for outpatient clinics and ambulatory surgery centers specializing in gastrointestinal disorders and treatments. Our focus is on delivering high-quality patient care while maintaining efficient financial operations.
Overview
We are seeking a dynamic and detail-oriented Collections Specialist / Financial Counselor to join our team. In this role, you will play a vital part in managing medical collections, handling accounts receivable, and ensuring compliance with industry regulations. Your expertise in financial concepts, negotiation, and customer service will help optimize revenue cycle management and support our patients through transparent and respectful communication.
Responsibilities
- Manage medical collection accounts by contacting patients and insurance providers to resolve outstanding balances efficiently.
- Conduct account analysis using Excel data analysis techniques to identify discrepancies or overdue payments.
- Handle accounts payable processes related to medical billing and ensure timely payments.
- Communicate professionally via phone with patients, insurance companies, and internal teams, demonstrating excellent phone etiquette.
- Negotiate debt collection terms with patients while adhering to consumer protection laws and financial regulatory compliance standards.
- Reconcile accounts receivable records using accounting software and perform account reconciliation tasks regularly.
- Maintain confidentiality of sensitive patient information in compliance with healthcare privacy regulations.
Qualifications
- Proven experience in medical collections, accounts payable, or accounts receivable within healthcare or financial sectors.
- Strong knowledge of medical terminology, CPT coding, ICD-10 coding, and revenue cycle management processes.
- Excellent negotiation skills combined with effective phone communication and customer service abilities.
- Proficiency in Microsoft Office Suite, especially Excel for data analysis and account reconciliation tasks.
- Familiarity with financial software and accounting software used in healthcare environments.
- Understanding of consumer protection laws, financial regulations, and healthcare compliance standards related to debt collection.
- Ability to handle confidential information responsibly while maintaining professionalism under pressure.
- Basic math skills for account analysis, debits & credits, and financial concepts.
Join us to be part of a dedicated team committed to operational excellence and compassionate patient support!
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
