Channel Blend Call Center Representative
As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this.
This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour.
Required Equipment for Remote Work:
- Computer (Not a Chromebook or tablet)
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Phone (cellphone or landline)
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Headset, Earbuds, or Headset WITH mic
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Internet (Ethernet cord, adapter, or wi-fi booster is required)
- Mouse for computer (Not a trackpad)
Responsibilities:
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Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations.
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Professionally greet prospects by speaking clearly and listening effectively.
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Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script.
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Maintain acceptable level of quality assurance scores.
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Accurately log qualified leads/sales following proper documentation and reporting procedures.
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Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.
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Comply with all federal, state, client, and company rules, regulations, and procedures.
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Provide excellent customer service by always maintaining professionalism.
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Maintain a positive attitude towards prospects, co-workers, and all levels of management.
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Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously.
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Maintain acceptable attendance according to policy.
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Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job
Requirements
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Strong communication skills using professional language/grammar and being able to speak clearly and audibly.
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Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.
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Good computer and keyboarding skills.
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Professional
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Ability to work individually and as part of a team
Skills:
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Ability to read and interpret documents such as procedure manuals & work instructions.
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Ability to write routine correspondence.
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Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management.
This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service!
Benefits
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401(k) matching
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Flexible schedule
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On-the-job training
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Paid time off
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Referral program
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Work from home
Shift:
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Day shift
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Evening shift
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Morning shift
Work Location: Remote must be in Idaho, Oklahoma, Texas or Kansas 