Job Title: Luxury Spa Front Desk Associate (Full-Time)
Location: Brows & Brows – 613 W Hallandale Beach Blvd Unit 3, Hallandale Beach, FL 33009
Schedule: Tuesday–Saturday
Compensation: Starting at $20–$25/hour (based on experience) + Performance-Based Incentives
About Brows & Brows
Brows & Brows is a luxury beauty and aesthetics studio specializing in permanent makeup, advanced brow services, facials, laser treatments, injectables, and personalized aesthetic care. We pride ourselves on delivering exceptional results while creating a warm, welcoming, and elevated experience for every client who walks through our doors.
We are seeking a polished, professional, and highly organized Luxury Spa Front Desk Associate who thrives in a fast-paced environment and understands that exceptional customer service is the foundation of a successful client experience.
This position is ideal for someone who enjoys building relationships, is detail-oriented, sales-minded, and takes pride in creating a five-star experience from the moment a client books until they leave the spa.
Key ResponsibilitiesClient Experience
- Welcome clients with warmth, professionalism, and enthusiasm
- Provide a luxury, concierge-level experience for every guest
- Manage client check-in and check-out processes
- Ensure the reception area remains clean, organized, and inviting
- Offer refreshments and create a welcoming atmosphere
- Handle client concerns professionally and efficiently
- Build strong relationships with clients and contribute to retention efforts
Scheduling & Administrative Duties
- Manage appointment scheduling and calendar optimization
- Confirm appointments and conduct follow-up communications
- Assist with waitlists and schedule adjustments
- Maintain accurate client records and documentation
- Process payments, memberships, packages, and retail transactions
- Support providers by ensuring schedules remain organized and efficient
Sales & Membership Growth
- Educate clients on services, memberships, packages, and promotions
- Recommend appropriate services and retail products based on client needs
- Assist in converting inquiries into booked appointments
- Support monthly sales goals and membership growth initiatives
- Follow up with leads, consultations, and inactive clients
- Help drive client retention and rebooking rates
Operations
- Maintain inventory of front desk supplies and retail displays
- Assist with retail merchandising and product organization
- Ensure all spa policies and procedures are followed
- Support team operations and daily workflow
- Perform administrative tasks as needed
What Success Looks Like
- High client satisfaction and positive reviews
- Strong appointment booking and rebooking rates
- Membership and package sales growth
- Consistent lead follow-up and conversion
- Accurate scheduling and minimal booking errors
- Professional, welcoming front desk environment
- Strong teamwork and operational support
Qualifications
Minimum 1–2 years of front desk, concierge, hospitality, luxury retail, med spa, wellness, or aesthetic experience preferred
Experience with Mindbody, Boulevard, Zenoti, Vagaro, or similar scheduling systems preferred
- Excellent communication and interpersonal skills
- Professional appearance and polished demeanor
- Strong sales and customer service abilities
- Highly organized with exceptional attention to detail
- Comfortable multitasking in a fast-paced environment
- Positive attitude and solution-oriented mindset
- Reliable, punctual, and team-focused
Compensation & Growth
Starting at $20–$25/hour based on experience
Performance-based incentives
Opportunities for advancement into Patient Coordinator, Sales Coordinator, Office Manager, or Operations roles
Ongoing training and professional development
Why Join Brows & Brows
At Brows & Brows, we believe every client interaction matters. Our front desk team is the heartbeat of the business and plays a critical role in creating memorable experiences, driving growth, and supporting our providers. If you are passionate about luxury hospitality, aesthetics, and helping clients feel their best, we would love to meet you.
How to Apply
- Please submit your resume and a brief introduction explaining why you would be a great fit for Brows & Brows to [email protected].
סוג המשרה: מלאה, חלקית
שכר: $20.00-$25.00 לשעה
מיקום העבודה: פנים אל פנים
