Overview:
Customer Service Representative (CSR)
United Community (United) is in search of a CSR to join our team. As a Customer Service Representative (CSR) at United Community, you’ll play a vital role in delivering top-tier financial solutions and support to our customers. You’ll be the face of United, guiding customers through our products and services to help them reach their financial goals—all while providing a positive, seamless experience
What You’ll Do:
What You’ll Do:
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Offer exceptional service to meet customers’ financial needs and build lasting relationships with a proactive, solutions-focused approach.
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Understand and communicate United’s products and services, including account types, loan options, and investment products, to help customers make informed choices.
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Actively recommend and sell products and services that match customer needs, contributing to United’s growth and customer satisfaction.
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Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
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Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly.
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Educate customers on options for managing transactions using technology and all other tools and resources available.
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Perform other duties as assigned.
Requirements For Success:
What We’re Looking For:
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Minimum of three years of prior experience in sales or customer service is highly valued.
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Strong interpersonal skills and a natural ability to connect with others.
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Ability to uncover and provide solutions to meet customer needs and provide resolutions.
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Knowledge of consumer credit structuring and lending practices.
Conditions of Employment:
Conditions of Employment:
- Must be able to pass a criminal background & credit check
- This is a full-time, non-remote position
Pay Range: USD $32,146.00 - USD $45,185.00 /Yr.
