Job Overview
We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our logistics team. In this vital role, you will coordinate transportation activities, computer dispatch entries, and deliver exceptional customer service to ensure smooth operations across our supply chain. Your proactive communication skills and organizational prowess will drive efficiency and enhance internal collaboration. This position offers an exciting opportunity to be at the heart of road transportation operations, utilizing advanced transportation management systems and vehicle dispatch software to optimize routes and freight delivery.
Duties
- Coordinate and schedule vehicle dispatches using transportation management systems and vehicle dispatch software to meet delivery deadlines efficiently
- Communicate with drivers, carriers, and clients via multi-line phone systems, ensuring clear and professional phone etiquette
- Verifying details through data entry and logistics documentation
- Maintain internal communication channels to relay dispatch instructions, updates, and operational changes promptly
- Monitor GPS and GIS (Geographic Information Systems) data to track vehicle locations and optimize routing strategies in real-time
- Provide exceptional customer service by addressing inquiries, resolving issues promptly, and maintaining positive relationships with clients and drivers
- Support shipping & receiving processes by coordinating schedules, tracking shipments, and managing freight documentation
- Assist in analysis of transportation data to identify opportunities for process improvements and cost savings
Requirements
- Proven experience in road transportation operations, logistics, or supply chain management
- Strong knowledge of transportation planning, and shipping & receiving procedures
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication tasks
- Familiarity with transportation management systems such as Omni or similar platforms is preferred
- Experience with vehicle dispatch software and GPS tracking tools for route optimization
- Excellent communication skills—both verbal and written—and phone etiquette for multi-line phone systems
- Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
- Analysis skills to interpret transportation data for decision-making purposes
- Knowledge of DOT regulations related to road transportation operations
- Ability to handle multiple responsibilities simultaneously while maintaining attention to detail
- High school diploma or equivalent; additional certifications in logistics or supply chain are a plus
Starting pay ranges from 22-24 depending on experience with a raise after the 90 day trial period is complete
Join us in this role where your dispatching expertise combined with outstanding customer service will keep our logistics operations running seamlessly. This is a fast paced, chaotic environment if you dont thrive in chaotic situations please do not apply.
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
