The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.
- Adhere to all manufacturers and after-market warranty company’s policies and procedures
- Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts business
- Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer’s warranty policy and procedures manual
- Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
- Submit warranty claims to manufacturer or warranty companies using administrative tools available and in current use
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
- Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
- Maintain a record of all claims submitted, returner/rejected, or paid and their current status
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
- Strong organizational skills and attention to detail a must
- Two years previous automotive/administrative work required
- Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
- Must be a minimum of eighteen years of age
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Job Type: Full-time
Pay: $3,000.00 - $3,500.00 per month
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Automotive/Warranty: 2 years (Required)
Work Location: In person
