Job Summary:
We are seeking a professional and courteous Concierge to join our team. The ideal candidate will be the first point of contact for our guests, providing a warm welcome and ensuring a positive experience throughout their stay. You will be responsible for assisting guests with their inquiries, making reservations, and providing recommendations to enhance their overall experience.
Key Responsibilities:
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Provide information and assistance regarding hotel services, facilities, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Coordinate and manage guest reservations, including dining, transportation, and activities.
- Maintain a well-organized and updated knowledge of the surrounding area, events, and attractions.
- Assist with luggage handling, room escorts, and other guest services as needed.
- Collaborate with other departments to ensure seamless service and guest satisfaction.
- Manage and update guest profiles to personalize their experience.
- Handle administrative tasks such as booking confirmations, guest communications, and report generation.
Qualifications:
- Proven experience as a Concierge or in a customer service role is preferred.
- Strong knowledge of the local area, including restaurants, events, and attractions.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Proficiency in using booking systems, email, and office software.
- High level of professionalism, discretion, and confidentiality.
- Flexibility to work various shifts, including weekends and holidays.
Education and Experience:
- High school diploma or equivalent required; Associate's or Bachelor’s degree in Hospitality Management or related field is a plus.
- Previous experience in hospitality, customer service, or a related field is highly desirable.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift and carry luggage and other items as needed.
Pay: From $16.85 per hour
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
Ability to Relocate:
- Teaneck, NJ: Relocate before starting work (Preferred)
Work Location: In person
