The Coordinator of Endpoint Support is responsible for overseeing and coordinating desktop support operations, endpoint technology deployments, and user support services across the college campus. This position supervises desktop support staff and student employees while managing projects related to classroom technology, computer labs, endpoint devices, and enterprise desktop systems. The Coordinator works closely with faculty, staff, administrators, and IT leadership to ensure reliable, secure, and efficient technology services that support the college’s academic and operational mission.
Reports To Director of Technology Support Services What position(s) reports to this position?
2-Computer Technician I
Minimum Education/Experience
Bachelor’s degree
Minimum (2) years’ work experience in enterprise endpoint management including desktop environments, IT service desk, or end-user computing environments and support services.
Minimum (1) year supervisory or lead work experience, including coordinating staff, assigning workload, and managing performance
Substitution/Equivalency: Will accept an Associate’s Degree plus (3) years’ full-time work experience in enterprise endpoint management including desktop environments, IT service desk, or end-user computing environments and support services. that includes (1) year of supervisory or lead experience, including coordinating staff, assigning workload, and managing performance in lieu of Bachelor’s degree.
OR
Equivalent combinations of (5) years’ experience in a technical leadership role plus Higher Education or industry recognized certifications, military training and experience may be considered.
Required Knowledge, Skills & Abilities
Knowledge:
Knowledge of IT service management (ITSM) practices and ticketing systems such as FreshService, ServiceNow or Jira Service Management
Knowledge of desktop hardware, classroom AV equipment, and common educational software platforms.
Directing team members in their day-to-day activities and supporting them in troubleshooting
Experience troubleshooting computer hardware and Windows operating systems
Knowledge of campus IT infrastructure concepts and basic networking principles relevant to academic and administrative computing environments
Knowledge of endpoint management systems such as Microsoft Intune, Microsoft Endpoint Configuration Manager, or Jamf Pro
Understanding of desktop operating systems including Microsoft Windows and macOS
Familiarity with hardware troubleshooting for laptops, desktops, printers, mobile devices, and peripherals
Understanding of cybersecurity best practices, endpoint protection, and patch management
Knowledge of networking fundamentals including TCP/IP, VPNs, Wi-Fi, DNS, and Active Directory
Familiarity with software deployment, imaging, asset management, and lifecycle management processes
Understanding of backup, recovery, and disaster recovery procedures
Skills:
Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical and people related issues
Skill in troubleshooting, configuring, and supporting Windows and macOS environments in instructional and administrative settings
Effective written and verbal communication skills, with the ability to translate technical information for non-technical users.
Strong organizational skills with attention to detail and the ability to manage multiple priorities in a fast-paced, deadline-driven environment
Customer service–oriented technical support skills when assisting faculty, staff, and students.
Project management and planning skills in service of the customer support team
Leadership and motivational skills
Ability to prioritize and manage multiple support requests in a fast-paced environment
Ability to coordinate projects, deployments, upgrades, and support activities
Experience documenting procedures, technical solutions, and knowledge base articles
Ability to analyze support metrics and identify service improvement opportunities
Leadership and team coordination skills
Proficiency in remote support tools, device management and endpoint monitoring systems
Organizational and time-management skills
Abilities:
Ability to work collaboratively as part of a team and adapt to changing priorities and operational needs
Ability to effectively supervise, coordinate and mentor staff and student workers in their day-to-day work activities
Ability to maintain confidentiality of information
Ability to work flexible hours as needed
Ability to collaborate with vendors
Ability to communicate technical information to non-technical users
Ability to maintain confidentiality and handle sensitive information securely
Ability to work independently and collaboratively across departments
Ability to adapt to changing technologies and business needs
Ability to lift and move computer equipment when required
Ability to respond to after-hours or emergency support situations as needed
Ability to maintain high attention to detail and accuracy
Physical Demands/Working Conditions
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
The work is medium work which requires the person in this position to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Additionally, the following physical abilities are required:
This position requires the person to frequently move about the various OCCC campuses
This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and others to perform the essential functions of the position; must be able to exchange accurate information in various situations
This position requires the person to frequently remain in a standing and stationary position
This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position
This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists
This position requires the person to frequently position self to move, work on, operate and/or inspect equipment or to assist customers
This position requires the person to use upper and lower body to exert force up to 50 pounds to grasp or lift materials or equipment
This position requires the person to frequently position self to access materials that may be above head or at ground level
This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations
Work is performed in a relatively safe, and secure work environment
Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs
Work is performed during normal office hours with some flexibility as needed
Preferred Qualifications
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a closely related field
CompTIA A+ Certification
Prior working experience supporting Microsoft 365, Entra ID, Intune, Jamf in both Microsoft and Apple iOS environments.
Previous working experience with ITSM ticketing systems (e.g., FreshService, Jira) and IT asset management tools
Previous work experience with project management tools (e.g., Microsoft Project; Trello, Asana)
Required Training
Quarterly compliance training as assigned by institution
Quarterly and annual training as assigned by Director of TSS
Work Hours
Monday – Friday, flexible hours between 7 AM to 6PM
(Hours are subject to the needs of the college)
Department Desktop Support Job Open Date 05/22/2026 Job Close Date Open Until Filled No HR Contact Adrianna Hunter Special Instructions to Applicants
Applicants are to thoroughly complete the electronic application and attach the required documents: Cover letter, resume and transcript.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance, please contact Human Resources at (405) 682-7542, Monday through Thursday between the hours of 7:30 AM and 6:00 PM.
