The Team Lead (TL) is responsible for assisting management in supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to work with management to ensure efficient operations, exceptional customer service, and a positive dining experience for all customers. The position requires leadership, organizational skills, and the ability to handle various responsibilities simultaneously.
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Assist management by overseeing and guiding the performance of the restaurant staff during the TL’s assigned shift.
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Responsible for receiving inventory from suppliers.
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Responsible for Temp Check and Cool Down Logs.
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Responsible for auditing the Open Store and Close Store Checklist.
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Master the Front of House (FOH) and Back of House (BOH) standard operating procedures (SOP).
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Administers proper delegation of prep and cleaning tasks to the team.
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Assist management in monitoring restaurant cleanliness, ensuring proper SOP is being followed around the entire store, and adherence to health and safety standards.
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Assist management with scheduling shifts, based on employee availability, workload, and business needs.
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Assist management with customer interactions to gather feedback, address complaints, and identify solutions to enhance the overall dining experience.
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Works closely with management to monitor inventory, track supply usage, and place orders as needed to avoid shortages.
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Assist management with hitting key metrics such as food cost, labor cost, paper goods, etc.
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Assist management with training new team members.
Required Skills/Abilities:
- Knowledge of restaurant operations, including food preparation, service standards, and food safety regulations.
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Should be respected by their peers.
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Must be trustworthy and honest.
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Must be punctual.
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Understand how to delegate duties and prioritize responsibilities.
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Have a high level of emotional intelligence.
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Excellent communication, written, and interpersonal skills to interact with staff and customers effectively.
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Exceptional problem-solving, decision-making abilities, and conflict resolution abilities, especially in high-pressure situations.
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Strong leadership and coaching skills with the ability to motivate and inspire a diverse team.
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Exhibit excellent judgment and integrity.
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Ability to work flexible hours, including evenings, weekends, and holidays.
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Must be able to successfully pass the Food Handlers Course
Education and Experience:
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Previous experience as a MÓGŪ Senior Associate (SA) is recommended, but not required.
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Prolonged periods of standing and walking.
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Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
MÓGŪ Modern Chinese Kitchen is a pioneer in using smart tech and air-baking techniques to change the future of Chinese cuisine. We are flavor-forward, ingredient-conscious, and freshness-obsessed!
Pay: Starting at $18.00 / hour
Benefits:
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Paid time off
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Referral program
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Employee discount
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Paid training
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Flexible schedule
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Disability insurance
Job Type: fulltime
Schedule:
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10 hour shift
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12 hour shift
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Weekend availability
Education: No education required
Work location: On-site
