Jackson & Sons is hiring a Demand Service Coordinator / Dispatcher to support our residential and commercial service operations in the Dudley, NC area. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and excels at coordinating technicians, schedules, and service calls to keep operations running smoothly.
If you're highly organized, customer-focused, and capable of managing multiple priorities at once, we'd love to meet you.
What You'll Do
- Answer inbound service calls and assist customers with scheduling needs
- Dispatch service technicians efficiently based on skill set, location, and availability
- Coordinate daily service operations, including dispatching, debriefing, and job support
- Maintain communication with customers throughout the service process to ensure a positive experience
- Schedule residential service calls and commercial maintenance appointments
- Support maintenance scheduling and dispatching as needed
- Order non-stock parts for service and maintenance repairs
- Process manufacturer warranty parts with suppliers when applicable
- Coordinate equipment sales leads with the Sales Lead Coordinator
- Provide administrative and operational support to field technicians
- Monitor labor utilization and job efficiency on a per-call basis
- Accurately update customer, job, and service information in company systems
- Support department goals related to service revenue, maintenance agreement sales, lead generation, and customer retention
- Participate in after-hours, on-call, and Saturday rotation schedules as required
- Communicate department needs, challenges, and opportunities for improvement with leadership
- Represent Jackson & Sons with professionalism, urgency, and a positive attitude
What We're Looking For
- Previous customer service, dispatching, scheduling, or call center experience preferred
- Experience in HVAC, plumbing, electrical, home services, or a related industry is a plus
- Excellent phone, communication, and customer service skills
- Strong multitasking and organizational abilities
- Ability to work effectively in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Proficiency with Microsoft Word, Excel, and other computer-based systems
- Dependable, self-motivated, and team-oriented
- Ability to remain calm and professional during high-volume periods
What We Offer
- Competitive hourly pay based on experience
- Paid training and ongoing professional development
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Stable, year-round employment
- Supportive team environment
- Opportunities for career growth and advancement
Why Jackson & Sons?
At Jackson & Sons, our Service Coordinators play a critical role in delivering exceptional customer experiences while supporting our technicians and operational teams. If you enjoy solving problems, helping customers, and making an impact every day, you'll fit right in with our team.
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NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D.
In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
