Job Overview
We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental team! In this essential role, you will be the friendly face and efficient coordinator at the front of our clinic, ensuring smooth patient flow and exceptional service. Your energetic approach will help create a welcoming environment, manage appointments seamlessly, and support clinical staff with administrative excellence. If you thrive in a fast-paced setting and possess a passion for delivering outstanding patient care, this opportunity is perfect for you!
Duties
- Greet patients warmly, verify their information, and check them in efficiently using Electronic Health Record (EHR) systems such as Epic, Meditech, or eClinicalWorks.
- Schedule appointments accurately while managing the clinic’s calendar to optimize patient flow and provider availability.
- Collect and process payments, including medical collections and insurance co-pays, utilizing health insurance knowledge and billing software like Athenahealth.
- Review and update patient medical records, ensuring compliance with HIPAA regulations and clinical confidentiality policies.
- Verify insurance coverage, assist with pre-authorizations, and communicate with insurance providers regarding claims and benefits.
- Answer multi-line phone systems professionally, providing excellent customer service while addressing patient inquiries about appointments, billing, or treatment plans.
- Maintain organized filing of medical records, documentation review, and ensure all administrative tasks adhere to clinic policies for health information management.
Requirements
- Proven experience in a medical or dental office environment with strong clerical skills.
- Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Knowledge of medical terminology, CPT coding, ICD-9/10 coding standards, and medical billing procedures.
- Ability to handle sensitive patient information with discretion in accordance with HIPAA guidelines.
- Excellent communication skills—bilingual abilities are a plus—and phone etiquette to foster positive patient interactions.
- Proficiency in Microsoft Office Suite (Word, Excel) along with typing skills including 10 key typing for efficient data entry.
- Strong organizational skills with experience in filing, documentation review, and health information management.
- Clinic experience preferred; familiarity with dental clinic operations is highly desirable.
- Demonstrated ability to provide outstanding customer service while managing multiple priorities in a busy environment.
Join us as a Dental Front Desk Receptionist where your enthusiasm meets professionalism! Be part of a supportive team dedicated to delivering exceptional patient experiences through energetic service and meticulous administrative support. Your expertise will help ensure our clinic runs smoothly while making every patient feel valued from their first contact onward!
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
Work Location: In person
