Office Administrator / Customer Service Coordinator
Keith Air Conditioning, Inc. – Mobile, AL
Family Owned Since 1964
Keith Air Conditioning is seeking a dependable, organized, and customer-focused Office Administrator to join our team. This position plays a key role in supporting our customers, technicians, installers, and office staff while helping ensure daily operations run smoothly.
We are a third-generation, family-owned HVAC company that has proudly served the Gulf Coast since 1964. We believe in taking care of our customers, supporting our team, and maintaining a positive workplace culture.
Position Summary
The Office Administrator serves as a central support role within the company, assisting with customer communication, accounts payable, installation coordination, permitting, warranty registration, and various administrative duties.
HVAC industry experience is a plus, but it is not required. We are willing to train the right person who is organized, eager to learn, and enjoys helping people.
Responsibilities
- Answer incoming customer phone calls and provide exceptional customer service
- Assist with scheduling installation projects and coordinating with customers
- Process and manage accounts payable invoices
- Prepare and submit permits as required
- Register equipment warranties and maintain related documentation
- Assist with customer records and data entry
- Support office staff with administrative tasks and special projects
- Communicate effectively with technicians, installers, vendors, and customers
- Help maintain organized digital and physical files
- Assist with follow-up communications and customer service requests
Qualifications
- Strong organizational and multitasking skills
- Professional communication and customer service abilities
- Attention to detail and accuracy
- Ability to work effectively in a fast-paced environment
- Basic computer proficiency (Microsoft Office, email, data entry, etc.)
- Positive attitude and willingness to learn
- Prior office administration experience preferred
- HVAC, construction, service industry, or ServiceTitan experience is helpful but not required
What We Offer
- Competitive pay based on experience
- Paid holidays
- Paid time off
- Retirement plan opportunities
- Supportive team environment
- Opportunity for growth within a stable, family-owned company
- A company culture built around integrity, professionalism, and customer service
At Keith Air Conditioning, we know it can be difficult to find a trustworthy company to keep your home or business comfortable. That's why we're driven to hire the best, train the most, and provide the highest level of customer service on the Gulf Coast.
Family Owned. Comfort Delivered. Since 1964.
Apply today to become part of a company where people matter and great service still means something.
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
