We are looking for a reliable, bilingual English/Spanish-speaking store operations associate to help run the front counter and daily store operations.
This is not just a basic cashier job. The right person will help customers with mailbox rentals, package drop-offs, printing, copying, scanning, faxing, packing, shipping, and general business services. We need someone dependable, organized, comfortable with computers, and able to communicate clearly with customers in both English and Spanish.
The store has been in the community for years, and we are rebuilding operations with better systems, cleaner service, and stronger customer follow-up.
Responsibilities
- Greet and assist walk-in customers professionally
- Help customers with printing, copying, scanning, faxing, and document services
- Accept and organize prepaid package drop-offs when allowed
- Pack customer items safely using boxes, tape, labels, and packing materials
- Process mailbox rentals, renewals, and customer updates
- Help customers complete mailbox paperwork, including USPS Form 1583
- Sort incoming mail and packages into the correct mailboxes
- Call or text mailbox customers about renewals, missing information, or mail issues
- Use store systems such as PostalMate, Clover, printers, scanners, and shipping tools
- Keep the front counter, mailbox area, and work areas clean and organized
- Log payments and customer activity accurately
- Follow written procedures and help improve store processes over time
- Communicate problems clearly to the owner
Required Qualifications
- Must speak Spanish and English
- Strong customer service skills
- Comfortable using computers, printers, scanners, email, and basic software
- Reliable attendance and punctuality
- Organized and detail-oriented
- Able to follow procedures carefully
- Able to lift packages up to 40 lbs
- Honest, trustworthy, and professional
- Comfortable working independently after training
Preferred Qualifications
- Experience at a shipping, mailbox, print, office services, retail, or customer service business
- Experience with UPS, FedEx, USPS, DHL, PostalMate, Clover, or similar systems
- Notary commission or willingness to become a notary
- Experience handling cash, card payments, and customer records
- Basic sales ability
Schedule
We are looking for help during store hours:
Monday-Friday: 9:00 AM-6:00 PM
Saturday: 10:00 AM-4:30 PM
Exact schedule can be discussed. Reliability is more important than perfect availability.
Ideal Candidate
The ideal candidate is someone who can eventually help operate the store without constant supervision. You should be comfortable helping customers, learning systems, keeping things organized, and taking ownership of daily tasks.
This role is a good fit for someone who wants steady work, responsibility, and the opportunity to grow with a small local business.
Screening Questions
- Are you fluent in both English and Spanish?
- Do you have experience with shipping, printing, mailbox rentals, retail, or office services?
- Are you comfortable using computers, printers, scanners, and payment systems?
- What days and hours are you available?
- Are you willing to become a notary if needed?
How to Apply
Please apply with your resume and a short message explaining your customer service experience and availability.
Job Type: Part-time
Pay: $9.00 - $11.00 per hour
Benefits:
Work Location: In person
