Customer Service Representative
$19–$23 per hour | Full-time
We are seeking a professional, highly organized Customer Service Representative to support customers, process orders, maintain accurate account information, and coordinate with internal teams.
This position is ideal for someone with experience in customer service, order entry, account coordination, administrative support, or data entry. The successful candidate will be detail-oriented, dependable, and comfortable managing multiple priorities in a fast-paced environment.
Responsibilities
- Serve as a primary point of contact for customers by phone and email
- Enter, review, and process customer orders accurately
- Track orders from entry through shipment and delivery
- Provide updates regarding order status, inventory, pricing, shipments, and delivery schedules
- Verify customer information, pricing, quantities, and product details
- Investigate and resolve order discrepancies and customer concerns
- Process returns, credits, deductions, and other account adjustments
- Maintain accurate customer accounts, databases, pricing files, and documentation
- Prepare quotes and respond to pricing requests
- Coordinate with sales, shipping, production, vendors, and other departments
- Provide administrative and order-management support to account managers and sales representatives
- Proofread correspondence, reports, and other documents for accuracy
- Document customer communications and order activity
- Help improve workflow and day-to-day office efficiency
Qualifications
- Previous experience in customer service, order processing, account coordination, administrative support, or data entry
- B2B customer service experience is preferred
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to accuracy
- Effective organizational and time-management skills
- Ability to manage multiple assignments and changing priorities
- Strong problem-solving and critical-thinking abilities
- Proficiency with Microsoft Outlook, Excel, and Word
- Experience using customer databases, order-management systems, or CRM software
- Ability to learn new systems quickly
- Ability to work independently and as part of a team
Ideal Candidate
You are dependable, proactive, and customer-focused. You take ownership of your work, communicate professionally, and enjoy solving problems. You can keep orders and account information organized while providing responsive service to customers and support to your team.
If you have strong customer service and administrative skills and are looking for a full-time opportunity where accuracy, organization, and communication matter, apply today.
#HPJ123
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
Work Location: In person
