Scenic Bluffs Community Health Center is currently seeking to hire a 32-36 hour per week Certified Medical Assistant to work at our Prairie du Chien location.
The Medical Assistant provides clinical and administrative support to providers to ensure efficient, patient-centered care. This role is responsible for preparing patients for exams, performing basic clinical tasks, completing documentation in the electronic health record, and supporting patient follow-up and communication. The Medical Assistant helps maintain clean, well-stocked exam rooms; performs CLIA-waived testing; assists with specimen collection; and manages phone calls, referrals, and prior authorizations. This position works collaboratively with providers, clinical staff, and leadership to promote high-quality care and uphold the organization’s mission, vision, and values.
Clinical Support
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Assist department providers with patient care and treatments, including but not limited to:
- Greeting and preparing patients for exams and procedures in a prompt, courteous manner
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Measuring and recording vital signs
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Performing phlebotomy and starting IVs
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Collecting laboratory specimens
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Completing CLIA-waived lab tests
- Manage patient panels and reports, including patients who have no-showed, as directed by providers, Clinical Supervisor, Director, or Health and Wellness Coordinator.
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Complete all patient follow-up tasks as directed, such as:
- Phone calls
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Scheduling appointments
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Referrals to other providers or specialists
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Patient letters and other outreach
Communication & Coordination
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Manage telephone calls, including:
- Scheduling appointments
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Screening calls for triage or urgent needs
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Recording messages for providers and staff
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Relaying appropriate health information
- Complete medication prior authorizations as needed.
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Monitor incoming faxes, referrals, and other patient information.
Documentation & Compliance
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Complete accurate, legal, and ethical documentation in the electronic health record.
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Assist in reviewing and improving medical procedures; notify the Lead Medical Assistant when updates or modifications are needed.
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Maintain exam rooms, ensuring:
- Cleanliness and readiness for patients
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Proper supply levels
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Daily and monthly control testing is completed
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Medication and product expiration dates are monitored and outdated items removed
Additional Responsibilities
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Participate in meetings or groups as requested.
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Perform clinical maintenance and cleaning tasks, including equipment quality controls.
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Act within the scope of practice at all times.
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Report to work as scheduled.
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Promote the organization’s mission, vision, and values in all interactions.
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Perform other duties as assigned.
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Willingness to travel and work at all clinic locations, including La Crosse, Cashton, and Norwalk.
General Expectations
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Maintain patient confidentiality at all times.
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Establish and maintain effective working relationships with patients, coworkers, and the public.
Education and/or Experience
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High school diploma required.
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Current certification in Medical Assisting
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At least 4 years of prior Medical Assisting experience
Communication Skills
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Strong oral and written communication skills.
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Ability to read and understand documents, write routine reports and correspondence, and speak effectively before groups.
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Bilingual skills (Spanish/English) helpful but not required.
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Communicate with patients, families, and coworkers in a responsive, responsible, and team-oriented manner.
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Computer Skills
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Working knowledge of computers and ability to learn the practice management system.
Physical Demands
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Sitting or standing for long periods; stooping, bending, and stretching as needed.
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Occasional lifting of 25 pounds or more.
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Manual dexterity sufficient to operate a keyboard, telephone, copier, and similar equipment.
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Adequate hearing and vision to meet job requirements.
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Reasonable accommodations may be made for individuals with disabilities.
Work Environment
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Work is primarily indoors and patient-facing.
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Frequent interaction with others; interruptions are common.
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Work may be stressful at times; noise level is usually moderate.
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Full-time employees work 40 hours per week; limited full-time work 30 hours; part-time less than 29 hours.
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Hours correspond to health center operating hours (weekdays, no holidays or weekends).
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Occasional unscheduled overtime may be required.
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Community involvement is encouraged but not required.
